We are looking for a Receptionist to join our team based at The White Lion Hotel, Aldeburgh, Suffolk. This is part of the award winning TA Hotel Collection of 5 hotels all located within Suffolk.
The aim of this role is to provide all guests and potential guests with friendly, efficient customer service at all times so that they receive a positive impression of the company. Carry out all reception procedures accurately and efficiently within the department.
•Respond to guest and customer requests courteously and efficiently at all times.
•Answer in-coming telephone calls.
•Take accurate reservation enquiries.
•Be aware of all arrivals/departures, functions, special events and special requests.
•Respond to any special requests accurately and efficiently.
•Ensure that information relating to special requests or requirements is immediately passed on to other relevant departments.
•Know all the products on offer within the hotel and group.
•Provide a daily list of all residents, arrivals and departures for housekeeping, ensure that any relevant additional information is included.
•Handle cash accurately. Record any transactions and expenditure accurately, along with bank reconciliation.
•Ensure that all guests complete a registration card on arrival.
•Ensure that all requests for wake up calls and newspapers are met and that charges are recorded.
•Record information on manual and computerised systems so that they are always up-to-date and accurate.
•Respond to all in-coming correspondence, requests for information and telephone enquiries.
•Keep the daily day book/handover diary up-to-date.
•Produce menu’s, letters and reports as requested.
We are looking for an individual to work full time. The hours of work are on a shift basis and will include weekends and bank holidays on a shift rota basis. Due to the location of our hotel in Aldeburgh you will need your own transport, (free parking).The company offers excellent benefits and a busy, exciting working environment.
About TA Hotel Collection Ltd
Our journey started in 1996 when we purchased the Thorpeness Hotel & Golf Club, a beautiful art deco hotel surrounded by a fantastic golf course with an impressive national reputation. This was swiftly followed by the purchase of the Thorpeness County Club in....