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ICT ServiceDesk Student Technician



Applications for this role are now closed.

11th April 2024

Looking to start a rewarding career in ICT?  We have a full-time entry level opportunity for an ICT Student ServiceDesk Technician to join our team at our brand-new Norwich office. 

You will be able to study for professional qualifications, recognised by BCS – The Chartered Institute for IT, whilst also gaining hands-on, task-focussed experience in our busy and varied ICT Department.  Established in 1889, Ensors is one of East Anglia’s oldest and most respected firms of Chartered Accountants.  We have an excellent reputation for staff development, and you will join us at an exciting stage in our ongoing digital development plans.

About the team

Our ICT ServiceDesk is the first point of contact for ICT issues. As part of the ICT team, we can provide a varied role encompassing ServiceDesk, Cyber Security, data analysis, infrastructure and cloud. This offers a stimulating and varied portfolio of work where you will be diagnosing and resolving users’ software and hardware issues, whilst gaining valuable experience in many other aspects of ICT.

About the role

You will become a first point of contact on the ICT ServiceDesk. Core responsibilities will include:

·                  Answering telephone calls and reviewing initial requests for help

·                  Ensuring information is provided for all tickets about who is experiencing the issue and what the issue, impact and priority is

·                  Trying to resolve tickets where possible by following standard operating procedures

·                  Delivering training on ICT systems and software including ICT inductions to new starters

·                  Performing daily checks to ensure all systems are functioning properly

·                  Taking responsibility for specific day to day processes

Training & Development

You will follow formal training through an apprenticeship framework for the Level 3 Information Communications Technician qualification. We require you to have a minimum of 3 A levels at Grade C or above OR demonstrate the equivalent standard in a business or ICT related vocational qualification. We also require a minimum attainment of Grade 5 in GCSE English AND either Computer Science, ICT, Maths or Science.  Once you have successfully completed the Level 3 Information Communications Technician qualification, you may go on to continue your studies.

Key skills required:

·                  Excellent communication and interpersonal skills

·                  A calm, thoughtful and considered manner

·                  Ability to work well in a team environment

·                  Ability to explain ideas to people who aren’t familiar with them

·                  Self-motivated, hardworking and flexible

·                  Ambitious with drive and resilience

·                  Enthusiasm for learning and professional development

·                  Excellent analytical skills with an eye for detail

·                  A driving licence and access to own transport would be helpful

The package includes: Buddy scheme, Contributory pension, Dress for your diary, Flexible working, Free parking, Health Cash Plan, Shopping discounts, Social events, Student pay reviewed twice per year, Cycle to work, Study support, Staff awards scheme, Well-being support

The role offers a great opportunity to gain experience within a prestigious team that has gained significant recognition.  Ensors has been shortlisted for ‘Pensions Accountancy Firm of the Year’ at the 2024 Pensions Age Awards.  At the Central & East Insider Dealmaker Awards 2023, the firm was also shortlisted for Transaction Services and Corporate Finance Teams of the Year, and won Deal of the Year in 2022.   Ensors also secured 1st place in the Experian 2020 Corporate Finance Adviser League Table.  See more on our website here.

We offer an attractive salary with many benefits in a friendly working environment.  We have an extensive in-house training programme for all staff.  Read more about working at Ensors here.

To apply, please submit your CV together with a covering letter stating your current salary via the 'Apply for this job' button.  Please note we are only accepting applications via our recruitment portal for this vacancy.  Should you not receive an acknowledgement email in response to your application, please check your spam folder.  

Closing Date

The closing date for this job offer is on 10/05/2024


Competitive + study support package


This job is located in Norwich, Norfolk

More Information

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About Ensors

Our highly trained, specialist teams provide a comprehensive range of services, from accounts preparation to insolvency advice, accounting systems to investment planning, business acquisitions to Capital Gains Tax advice.

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