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Inbound Customer Advisor

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29th June 2022

We have exciting opportunities for Inbound Customer Advisors to join us at our growing contact centres in Norwich.

Life is full of unexpected twists and turns, but for every situation, Aviva is on hand to make things simple and keep customers protected. Joining one of our teams means you’ll have a vital role to play. At Aviva, every one in our team is an excellent communicator, listener, investigator, and decision maker. As an Inbound Customer Advisor, you will deal with a range of customer queries with maximum efficiency and minimum fuss in an attractive and ever-changing environment.

What is the role?

You will speak to a wide range of customers over the phone every day. As you look to answer all of their queries and provide them with the very best service, your performance won’t be measured against rigid targets but against important values like ‘care more’. In other words, it’s the quality of the personalised service you offer that we’re interested in.

Our products can be really technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers with their complex queries.

What we are looking for:

  • A great phone manner with the ability to build rapport and show empathy
  • Strong listening and questioning skills
  • A keen eye for problem solving and fact finding
  • Someone who enjoys working and learning with others around them to deliver fantastic customer service
  • The ability to understand our digital methods and how they can make things simple and quick for our customers
  • A positive, can-do attitude with the ability to have difficult conversations and overcome objections

What will you get for this role?

  • A competitive reward package with a starting salary of £20,000 - £23,500 (depending on skills and experience) and wide range of benefits
  • 25 days holiday days (with flexibility to buy or sell up to 5 days), plus bank holidays
  • Up to 40% discount on Aviva products and services such as Home, Motor, Critical Illness and Life Insurance (with friends and family offers too)
  • A generous 14% company pension contribution (based on an 8% employee contribution)
  • Opportunity to earn a bonus for doing a great job and going the extra mile. That’s [6%] basic salary on target opportunity for this role
  • Share in our success by joining our Aviva Share Schemes through our Matching Share Plan and/or Save As You Earn
  • Wide-ranging policies to support you including family leave, training/study and volunteering
  • A market leading wellbeing proposition and a range of benefits designed to make your life that little bit easier
  • 24/7 discounts and cashback offers (for cinema, shopping and much more)
  • Access to national and local offers with other companies
  • Eight times’ basic salary as death in service benefit
  • Be part of supporting the Aviva climate plan. We’re the first major insurer worldwide to target Net Zero carbon by 2040

We have a Smart Working policy which means you will be office based at least 3 days per week with the option to work from home 2 days per week (if full-time). Please note: you may be required to attend all training in the office.

Aviva is for everyone:

We are inclusive – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

Closing Date

The closing date for this job offer is on 30/09/2022


£20,000 to £23,500


This job is located in Norwich

How to Apply

Apply Now

About AVIVA plc

You might think we’re just another boring insurance firm, but we’re not. We don’t show up for work in pressed suits and shiny shoes. At Aviva, we’re proud to be different. Proud to say that we’re a diverse mix of cultures, genders, ages, perspectives and ideas...

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