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Information and Advice Adviser (Age UK)



10th September 2021

Age UK Norfolk is a local charity providing support to those over 50 in Norfolk. We offer a number of services including; Information and Advice, Advocacy, Telephone Befriending and many other essential services.

We are currently recruiting for an Information & Advice Adviser. This is a part-time permanent role working on a Monday, Tuesday and Wednesday from 10am-4pm.

Previous advisory experience is desirable.

The main responsibility of the role is to provide information and advice to older people, their families and carers, enabling them to make informed choices.

Responsibilities include:

  • To provide information and advice by a variety of means including telephone, IT communication, face to face, written and in the community.
  • To maintain accurate records in accordance with confidentiality and audit procedures
  • To work collaboratively with partner organisations ensuring that appropriate signposting is undertaken, and consent obtained
  • To provide support to the service volunteers, contributing to their volunteer experience
  • To assist with training and development of new staff and volunteers
  • To work as part of the wider Organisation, giving and receiving support in a cooperative and collaborative way to both staff and volunteers
  • To represent Age UK Norfolk at events as required
    Part-time hours: 18 per week

Job Types: Part-time, Permanent

Salary: £9.95 per hour

Benefits: Company pension

Schedule: Monday to Friday

COVID-19 considerations: To keep our staff as safe as possible, we are COVID secure with all relevant risk assessments and procedures in place.

Education: A-Level or equivalent (preferred)

customer service: 1 year (preferred)

Work remotely: No


Closing Date

The closing date for this job offer is on 01/10/2021


This job is located in Norwich, Norfolk

More Information and How to Apply

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