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Infrastructure Technician Apprentice - City of Norwich School



11th June 2021

Infrastructure Technician Apprentice - City of Norwich School (An Ormiston Academy)

To provide assistance/support to the Network Manager, teaching staff, pupils and parents plus other stakeholders. Working under the direction of the Network Manager providing set up for individuals on systems and support using tools to problem-solve and troubleshoot.

Closing date: 25 Jun 2021

Apprenticeship summary
Weekly wage - £150.50

Working week - Monday - Friday, 8.00am - 5.00pm

Total hours per week: 35.00
Expected duration - 15 months
Possible start date - 28 Jun 2021

Apprenticeship level - Advanced Level 3 (A level)
Reference number - VAC001722032
Positions - 1 available

Purpose of the job:

To provide assistance/support to the Network Manager, teaching staff, pupils and parents plus other stakeholders. Working under the direction of the Network Manager providing set up for individuals on systems and support using tools to problem-solve and troubleshoot, including the operation of a helpdesk. To support in the general maintenance and upkeep of computers and equipment throughout the site, ensuring that high standards are maintained.

Duties and responsibilities will include:

Support to the school:

To ensure that the school is always presented positively within and beyond the school
Contact with parents, students, staff and other stakeholders regarding systems and application of same
To follow and maintain school policies and procedures
To assist in shaping the direction of the school in the use of technology and setting high expectations at all times
To carry out any duties as reasonably directed by the Network Manager and / or Principal
To undertake lunchtime duties on a rota basis as required
To rigorously adhere to the school’s safeguarding procedures
Support the ethos of the school
Maintenance of safe environment

ICT Support:

Carry out installation, maintenance and first line repairs of ICT hardware and networks
Assist with the installation of software
To monitor and oversee the school’s telephone system
To prepare and set up computer/audio-visual equipment for school presentations/events
To provide support to staff, parents, students and other stakeholders in accessing technology
To respond to issues raised using the School IT helpdesk
To ensure all aspects of technology used are GDPR compliant
To support the use of technology throughout the school, ensuring that equipment and rooms are maintained to a safe standard
To assist with the day to day maintenance of the schools reprographics and associated equipment

Performance management:

To participate in the school’s arrangements for performance management
To undertake any training commensurate with the post

The duties above are neither exclusive nor exhaustive and the post holder may be required by the Principal to carry out appropriate duties within the context of the job, skills and grade, as required.

Requirements and prospects

Desired skill

  • Ability to read and write complex and technical reports
  • Good literacy skills
  • Good numeracy skills 
  • Good knowledge of school procedures & policies
  • Good written communication, problem solving and liaison skills
  • Ability to use clear language to communicate complex information unambiguously
  • Ability to listen effectively

Personal qualities

  • Ability to demonstrate effective implementation of the school’s behaviour management policy  
  • Ability to work effectively with a range of adults
  • Ability to make a distinctive contribution to the work of a team
  • Demonstrate a clear commitment to develop and learn in the role
  • Ability to effectively evaluate own performance

Desired qualifications

  • GCSE or equivalent maths and English at grade C/4 or above or, Functional Skills Level 2

Future prospects

  • Potential to move into a full-time role if successful at interview following the apprenticeship, if a position is available

Things to consider

  • All staff are part of a whole Academy team. Each individual is required to support the values and ethos of the  school's priorities as defined in the Improvement Plan. This will mean focusing on the needs of colleagues, parents and students and being flexible in a busy pressurised environment
  • Due to the nature of this job, it will be necessary for the appropriate level of Criminal Record Disclosure to be undertaken. Therefore, it is essential in making your application you disclose whether you have any pending charges, convictions, bind-overs or cautions and if so, for which offences
  • This post will be exempt from the provisions of Section 4, (2), of the Rehabilitation of Offenders 1974 (exemptions) (Amendments) Order 1986. Therefore, applicants are not entitled to withhold information about convictions which for other purposes are “spent” under the provisions of the Act, and, in the event of the employment being taken up, any failure to disclose such convictions will result in dismissal or disciplinary action by the Academy. The fact that a pending charge, conviction, bind-over or caution has been recorded against you will not necessarily debar you from consideration for this appointment

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

City of Norwich School, an Ormiston Academy is a secondary school and sixth form for 11-18 year olds on Eaton Road in Norwich. It has easy access to the A11 and A140 and good bus links to the city centre. 

CNS was established in 1910 and has a long and prestigious history in Norfolk. 

City of Norwich School (An Ormiston Academy)


City of Norwich School

Eaton Road



Training provider

Let Me Play Ltd

Applications for this apprenticeship are being processed by Let Me Play Ltd

Contact - Anthony Lowe 0788 1922192 anthony@lmpeducation.org
Level 3 Infrastructure Technician apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)

Training to be delivered by LMP Education on the Infrastructure Technician standard. Developing skill sets within the IT role. Understanding communication importance and legislations such as the data protection act and why these are in place. All training will be delivered by LMP Education on the job and through Smart Assessor E-Portfolio systems enabling access to teaching and resources.

Developing knowledge on the IT platforms, using MS office, IT solutions to business problems. Processing quality assurance and training towards all legislation understanding. Training will be for the duration of the qualification (apprenticeship) being taken by the individual. Qualification will last around 18 months, of which consistent work to be produced to the training provider and complying with all ESFA rules.

Apprenticeship standard - Infrastructure technician Level 3 (A level)

Closing Date

The closing date for this job offer is on 25/06/2021


£150.50 per week


This job is located in Norwich

More Information and How to Apply

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