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Junior Customer Services Operator



Applications for this role are now closed.

12th July 2022

Job description

Bacton Transport is an 'Extra Mile Employer’. We set high standards for ourselves and expect the same of our employees. We are one of Suffolk’s leading road hauliers. Established in 1932, we are a family-owned business who are an employee and customer focused haulage company who believe in “Going the Extra Mile….” The company has been in continuous family ownership for 90 years and is widely recognised across the industry as a byword for quality, professionalism and people-first approach.  Our services and operations cover pallet network in East Anglia and full-load distribution across the UK.

We are currently recruiting a Junior Customer Services Operator to work as part of the Customer Service Team at our new Woolpit Depot, reporting to the Customer Services Supervisor.

Skills and attributes required:

  • Customer service focused
  • Great communication skills.
  • The ability to work under pressure and to meet deadlines.
  • Self-motivated.
  • Computer literate.

Day-to-day duties include:

  • Answer phones.
  • Respond to e-mails.
  • Correct rating of jobs.
  • Proof of Delivery scanning.
  • Customer claims.
  • Liaise with customers.
  • Job input/data entry.
  • Update spreadsheets.

Entry requirements:

  • Good IT skills.
  • Must be able to cope with a very fast-paced working environment.
  • Must be trustworthy and able to work unsupervised.
  • No previous experience necessary other than a willingness to work hard and learn fast.
  •  Keen to progress within the Business.

Monday – Friday 8:30am – 5:30pm

Salary: £14,500 - £17,000, DOE

Please provide a CV and brief covering letter.

Closing Date

The closing date for this job offer is on 01/08/2022


£14,500 - £17,000 (Dependant on experience)


This job is located in Woolpit, Suffolk

More Information and How to Apply

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About Bacton Transport

With the growing customer base comes increasing scale and Bacton Transport now moves more than three thousand tonnes of freight every day, consisting of six hundred individual consignments whilst our fleet uses over two million litres of fuel every year.

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