Home Explore Revenues Officer – Non Domestic Rates

Revenues Officer – Non Domestic Rates



15th March 2019

Main Purpose of Job:
To assist in the billing, collection & recovery of Council Tax/Business Rates, ensuring Council Tax /Business Rates income is received promptly & efficiently.

Key Responsibilities:

  • To administer and process all types of council tax/business rates billing and recovery functions, within agreed targets, including the negotiation of payment arrangements and the monitoring of subsequent recovery.
  • To deal with customer correspondence and enquiries in person, by email, by telephone or by letter, providing an excellent, polite and courteous public service at all times.
  • To deal with reports and other general tasks that are the responsibility of the Revenues Department.
  • To liaise with all departments of the council/ARP, government departments, external bodies such as Debtors, Bailiffs, Enforcement Agents, Valuation Office and members of the general public.
  • To process all types of Council Tax or Business Rates enquires by operating various IT systems within targets set at any time.
  • To be familiar with and keep own knowledge up to date regarding Council Tax or Business Rates legislation, process, procedures and policies.
  • Liaise closely with all Revenues and benefits staff to ensure a smooth and seamless service to the public.
  • Assist the council’s representative at court if required.
  • To handle telephone queries from members of the public and other stakeholders
  • To undertake any other duties as may reasonably be required and compatible with and/or arising from those listed above or directed by a Head of Service.

Requirements of the roles:

  • Experience working in a busy, target driven office environment
  • Competent at database computer systems, Outlook, MS office including Excel
  • Excellent customer service with strong written and verbal communication skills
  • Enthusiasm, self-motivated and a team player
  • Demonstrate our ARP Operational Values
  • Willing to continually learn and adapt quickly to service needs and legislative updates
  • Liaise with other departments, Citizens Advice and Department for Work and Pensions
  • Available to work at our Thetford office

What we offer in return:

  • Competitive starting salary £17,972
  • Career development opportunities
  • Full training
  • Flexible working
  • Free car parking
  • Local Government Pension Scheme
  • Rewards Package

Click here for Job Description

Click here to see Person Specification

Contact us at recruitment@angliarevenues.gov.uk today – don’t miss out, we’d love to hear from you!
Or call 01842 756537 and ask for Lucy to find out more about this opportunity
Closing date for applications: 31st March 2019

Closing Date

The closing date for this job offer is on 31/03/2019


Band C £17,972 – £21,074


This job is located in Thteford, Norfolk

About Anglia Revenues Partnership

The Anglia Revenues Partnership (ARP) is a group of seven councils, who are working together to provide high-quality, shared revenue services to their residents.

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