About
Employer description
Small team with over 20 years experience in the industry. We are passionate about delivering exceptional customer service and being one of the leading companies in our field. We have a fun friendly atmosphere in the office and a modern relaxed environment.
Main description
Working in a small team selling sports products. The platform is online, although we do occasionally have customers visit the office. The ideal person will have an interest in football and sports and be able to use a computer with knowledge of Illustrator and Photoshop. As a business, we try to allow people to bring their own ideas to the table.
What you'll do at work
The apprentice will need to take and edit digital photos using Photoshop and Illustrator
They will edit and input photos and descriptions onto our website, eBay, and Amazon
They will respond in a professional manner to customers online, by telephone, and in person
The apprentice will need to take and edit digital photos using Photoshop and Illustrator
They will edit and input photos and descriptions onto our website, eBay, and Amazon
They will respond in a professional manner to customers online, by telephone, and in person
Training to be provided
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GINGER NUT MEDIA LIMITED
Training course
Customer service practitioner (level 2)
Training schedule
- Customer Service Practitioner Level 2
- Training will be provided by Ginger Nut Training
- Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4-weeks, group sessions, webinars, online courses, video, and additional support where required
- Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment
- Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.
- To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship
Entry Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
The apprentice will be working on-site in a small team selling sports products. There will be times when the apprentice will be the only person in the office, so they will need to be comfortable working on their own. The platforms are online, although we do occasionally have customers visit the office. Customer visits are prearranged; we don't have passing trade.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Future prospects
Progression to platform manager depending on performance in the apprenticeship role.
Closing Date
The closing date for this job offer is on 03/11/2025
Salary
£15,600 a year
Location
This job is located in Norwich, Norfolk
How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
