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Reception Administrator Apprentice - Beccles Medical Centre



6th August 2019

This is a great opportunity to join Beccles Medical Centre as a Reception Administrator Apprentice.

The successful applicant will spend time in both Reception and Administration departments and will undertake a wide variety of administrative duties.

Apprenticeship summary

Weekly wage - £146.25

Working week - Monday-Friday 8.30am-5.00pm

Total hours per week: 37.50
Expected duration - 13 months
Possible start date - 02 Sep 2019

Apprenticeship level - Intermediate Level Apprenticeship
Reference number - VAC001565334

Vacancy Description

The successful applicant will work between different departments ensuring that they gain a great understanding of a modern large medical practice. The Apprenticeship will entail providing administrative/reception assistance as instructed by the departmental managers.

We need an individual who is motivated, can demonstrate initiative and attention to detail and who is prepared to listen and learn.  In return we can offer you comprehensive training, a pleasant working environment and the opportunity to be part of a team that values excellent patient service, daily duties will include:

  • Opening and distribution of post
  • Filing of notes and correspondence as directed
  • Photocopying of stationery, forms and medical records as instructed
  • Preparation of letters for posting and franking of mail
  • Making teas & coffees for Doctors, Nurses and other staff as directed
  • Assisting with organisation and display of posters and leaflets
  • Operate the appointment system efficiently and monitor the flow of patients to waiting rooms

You will also be trained an work on:

  • Learning the computerised SystmOne medical system
  • Learning to Care Navigate patients
  • Understanding of Confidentiality
  • Understanding of Practice Protocols and emergency procedures
  • Dealing with enquiries on reception and assisting patients as necessary
  • Answering the phone to include:- using the appointment system, making appointments for the nursing team, taking and recording messages
  • Taking in and dealing with samples
  • Understanding of repeat prescription process and filing
  • Understanding of scanning of letters and information onto medical records
  • Registration process and change of details
  • Process for forms and private fees
  • Understanding of QOF and data quality
  • Preparation of consulting rooms
  • Opening and closing procedures

Requirements and prospects

Desired skills

  • Excellent communication skills – verbal and written
  • Ability to work on own initiative
  • Attention to detail/Accuracy
  • Knowledge of Microsoft Office – Word, Outlook, Excel, PowerPoint
  • Ability to work under pressure and problem-solve
  • Understand the importance of confidentiality
  • Ability to work within a team and with diverse groups of people at different levels

Personal qualities

  • Team player and good interpersonal skills
  • Reliable, punctual and ability to multitask
  • Professional, flexible and adaptable approach to work
  • The successful candidate will be dealing with confidential information and must understand the need for discretion at all times
  • Willingness to learn and develop own skills and progress towards Apprenticeship accreditation
  • Motivated to continually improve work practices and procedures both in own working area and others

Desired qualifications

  • Good general standard of education (4 x GCSEs or equivalent at Grade C/4 or above including English and maths)
  • Must be willing to undertake and successfully complete minimum Level 2 Customer Service Practitioner Apprenticeship within the 13 month contract of employment

Future prospects
Potential full time employment on completion of apprenticeship

About the employer
Beccles Medical Centre serves more than 20,000 patients from the town of Beccles and the surrounding villages. The practice is housed in three adjacent buildings in the grounds of the local community hospital. The practice has 3 GP Partners, 4 salaried GPs supported by 2 Emergency Care Practitioners and a Nursing team which includes Nurse Practitioners, Practice Nurses and Health Care Assistants. We have been involved in teaching medical students from the University of East Anglia since 2005 and have also obtained Training Practice Status.

Beccles Medical Centre


Beccles Medical Centre, St Mary's Road, Beccles, NR34 9NX
Training provider
The thirteen month work based Apprenticeship Standard will include the following training:

  • City & Guilds Level 2 Diploma for Customer Service Practitioners
  • City & Guilds Level 1 Functional Skills maths
  • City & Guilds Level 1 Functional Skills English

This Apprenticeship standard will also include an end point assessment which entails the following:

  • Apprentice Showcase
  • Practical Observation
  • Professional Discussion

This Apprenticeship will also include monthly day release to our Training centre based in Mattishall. 

Apprenticeship standard
Customer service practitioner

Training provider

Applications for this apprenticeship are being processed by Poultec Training Ltd
Contact - Ben Gaskins ben.gaskins@poultec.co.uk

Before you apply
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Closing Date

The closing date for this job offer is on 25/08/2019


£148.25 per week


This job is located in Beccles

More Information and How to Apply

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