About
Employer description
The Guildhall Surgery is a small rural General Practice with approx. 5,300 patient on our list, We have 2 General Partners who are supported by a team of nursing and administrative staff We treat patients for all aspects of their general health care i.e. minor illness, long term conditions, urgent on the day treatment, minor surgery etc.
Main description
We are a Doctors Surgery with a General Medical Services Contract. We have a list size of approximate 5400 patients. We are in a rural location in the beautiful town of Clare, it is a small practice, but has a lovely family feel about it. We have a fantastic team of Administrators who are very welcoming and supportive of new staff.
We are looking for someone to support the Reception Team as well as the existing Administrative team.
Day to Day duties will include:
- Answering calls to patients and signposting to appropriate clinician,Pprocessing clinical documentation received by post and electronically.
- Processing Prescription requests, summarising patient records to make sure the information is accurate and tidy, including
- Scanning notes to patient records.
- Maintaining high levels of infection control procedures.
- Taking responsibility of your own workload and time management.
- Monitoring/processing Surgery Emails.
- Communication with Admin and Clinical teams.
Entry requirements
Essential:
GCSE Maths and English at grades 4 or above.
Skills required
- Communication skills
- Organisation skills
- IT skills
- Customer care skills
- Attention to detail
- Initiative
- Patience
Training to be provided
The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.
Things to consider
You will be enrolled into the NHS pension Scheme. - Display Screen Equipment used for long amount of time. - Self-Assessment will be completed to make sure working in comfortable conditions. - May be occasions where the member of staff will have to deal with dissatisfied patients. - Busy, fast paced environment.
Future prospects
We have had apprentices in the past who have been offered permanent contracts upon completion of their course.
Closing Date
The closing date for this job offer is on 31/07/2025
Salary
£ 16575 per year
Location
This job is located in Sudbury, Suffolk
How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
