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Resident Engagement Officer - Havebury

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Applications for this role are now closed.

19th March 2021

Employer Description

Havebury Housing Partnership manages over 6,800 homes for Affordable Rent and Shared Ownership. It is a very exciting time to join the business as we invest £60 million in new homes in the years 2018-2022. Managing our increased number of homes without a proportionate increase in overheads.

Our homes are located in towns and villages right across the East of England and we are consistently adding more homes to our portfolio. We work closely with local authorities, agencies and housing developers to collectively meet the local social housing requirements whilst proactively providing tenancy and estate services to our tenants.

Main description

We are looking for an enthusiastic and experienced Resident Engagement Officer to join us here at Havebury Housing. This is an exciting, and brand-new role, within our Customer Experience Team which will focus on all elements of tenant and customer engagement, in line with our new Tenant Engagement and Customer Experience strategies. You'll be supporting the rest of the business to deliver our new strategies, support the implementation of the requirements of the Social Housing White Paper, along with lessons learned from feedback we receive.

Purpose of the role:

This role will play a critical role in the new Building Safety Bill, supporting our tenants and leaseholders, along with demonstrating and evolving the requirements of the Social Housing White Paper and demonstrating our commitments to the Together with Tenants Charter.

It will also be focused on facilitating, coordinating, and encouraging user-led/defined involvement; ensuring that all involvement is constructive, meaningful and in the best interest of all tenants and our organisation.


To promote the wide range of options for tenants and residents to get involved in shaping our services and giving feedback.
To be the day to day lead officer on tenant and resident engagement, involvement, and participation. This may include sign posting or working with other agencies or stakeholders.
To work in line with the agreed action plan identified in the Engagement and Customer Experience Strategies meeting all targets and agreed deadlines.
Provide guidance and facilitate good governance of tenant groups and participation and support colleagues to effectively engage with the community.
Contribute to the development and implementation of a digital focus across processes and service delivery. To promote resident involvement opportunity and activities on our website, social media, and other medial platforms.
To define and evolve our menu of engagement opportunities for those tenants and other residents wishing to engage and work with us to shape our services.
To build competency with Tenant Representatives providing training and information on matters relating to resident involvement and other issues of interest.
To work in partnership with our Communications team to ensure varied communication channels and maximising social media, our website and feedback platforms.
To develop and maintain effective working relationships with individuals, groups, partners, and agencies including developing new projects and relationships.
To support and signpost members of our communities to the social enterprise schemes available, by application, that commit to community development.
To use data, behavioural insights, and other techniques to evolve our engagement opportunities based on analytics and feedback.
To pay attention to the departmental budget, considering best value and delivery within budget parameters.

Working hours: 37.5 - worked flexibly and as required, some weekend or evening work may be required. We are all currently working remotely whilst our office is closed.

Person criteria:

Experience of running customer led forums and other wider consultations
Experience of working and liaising with a range of Customers, including tenants, leaseholders, and stakeholders, including hard-to-engage communities and external agencies
Excellent interpersonal skills, to influence and support at all levels and to work effectively as part of a team.
Experience of working flexibly and on own initiative to deliver outcomes and objectives.


Knowledge of the various forms of consultation and the challenges involved in engaging Tenants.
Experience of working within the Social Housing Sector
Experience of managing online customer transactions or engagement opportunities
Experience of working with Behavioural Insights or other insight data
Experience of managing or responding to customer feedback
Proactive approach to resolving issues and understanding service demands and trends.

Travel requirements: As required to attend meetings or engagement sessions


Annual salary of £25,000 - £27,000 plus a car allowance of £1,545 per annum and a pension between 5% - 10% dependant on individual contribution, as well as further excellent Benefits. Take a look: http://bit.ly/38UsJ1D

"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore, please apply without delay."

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a basic Scottish Disclosure, which will be carried out when a conditional offer is made.

How to apply

If you are interested and open to hearing more, please message Catherine McNab (ideally with your CV) inmail-hit-reply@linkedin.com

or you can apply quickly and view the full job description via this link: https://www.linkedin.com/jobs/view/2445740033

Closing Date

The closing date for this job offer is on 02/04/2021


£25,000 - £27,000 plus a car allowance of £1,545 per annum


This job is located in Bury St Edmunds, Suffolk

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