Home Explore Revenues Officer (Housing Benefit Overpayment)

Revenues Officer (Housing Benefit Overpayment)



31st January 2019

Are you an enthusiastic, team player with a willingness to learn? If so we would like to hear from you.

Be part of our successful Housing Benefit Overpayment team to compile and maintain client records, monitor debt collection and ensure appropriate measures taken to maximise collection of Overpaid Housing Benefit. This will include communicating with the public and various Government bodies.

Requirements of the roles:

  • Team player and can work on own initiative
  • Great communication skills – written and verbal
  • Monitor client accounts to check payments received
  • Excellent customer service skills
  • Accurately update computer systems & records
  • Keep up in a fast paced partnership environment
  • Liaise with other departments, Citizens Advice and Department for Work and Pensions
  • Available to work at our Thetford office
  • And above all enthusiasm!

What we offer in return:

  • Competitive starting salary £18,028
  • Career development opportunities
  • Full training
  • Flexible working
  • Free car parking
  • Local Government Pension Scheme
  • Rewards Package

Job Title: Revenues Officer - Overpayments
Service Area: Revenues Team: Overpayments
Organisation: Anglia Revenues Partnership
Reports to: Assistant Recovery Team Manager

Main Purpose of Job:

To undertake a full range of recovery duties to ensure that all income due in respect of housing benefit overpayments and other charges are promptly and efficiently collected.


1. Process all types of housing benefit overpayments within targets and deadlines
2. respond to enquiries by an appropriate method in an appropriate manner
3. Assist with the required reconciliations and controls
4. Make the appropriate enquiries to ascertain relevant circumstances
5. Negotiate payments and arrangements and monitor the subsequent recovery
6. To send cases to the bailiffs/collection agents as provided in the relevant policy and deal with the subsequent enquiries
7. To provide a helpful and courteous service for the administration of Housing Benefit overpayment
8. Assist with any court procedures and assist the councils representative at the court as required
9. Liaise closely with relevant colleagues to ensure a smooth and seamless service to the public
10. To perform to the standards of ARPs Values and Behaviours and encourage others to do so.
11. Carry out other duties commensurate with the grade for the post.

Full details including person specification:

> Advert
> Job Description
> Person Specification


Contact us at recruitment@angliarevenues.gov.uk today – don’t miss out, we’d love to hear from you! Or call Feria on 01842 756426 to find out more about these opportunities.

Closing date for applications: 18th February 2019
Housing Benefit Overpayment
Breckland Council

1 x 12 month contract, 37 hours
2 x Permanent contract, 37 hours
Grade 10 £18,028 – 23,112

Closing Date

The closing date for this job offer is on 18/02/2019


£18,028 – 23,112

About Anglia Revenues Partnership

The Anglia Revenues Partnership (ARP) is a group of seven councils, who are working together to provide high-quality, shared revenue services to their residents.

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