About
Employer Description
Adder is a leader in connectivity solutions and high-performance IP KVM (keyboard, video, mouse) technology. Trusted by world-leading brands, Adder's products enable real-time control and management of local, remote, and global IT systems.
There is an opportunity for an apprentice to join the team.
Main description
Daily interactions:
Process and acknowledge customer orders from partners and OEM customers.
Ensure that incoming telephone and email enquiries are handled impeccably.
Meet and greet visitors. Ensure they have a welcoming experience. ? Respond to price and availability requests in a timely fashion.
Coordinate collection and delivery with customer couriers.
Internal collaboration:
Generate quotes for the field sales team.
Schedule shipment dates for orders on advice from Planning
Address and resolve delivery issues in partnership with Shipping and our couriers.
Supporting Partners:
Maintain system pricing. Produce price lists and availability updates? Provide product information in response to distributor requests.
Generate and maintain distributor performance reports.
Collate supporting documentation for exports.
Send order backlog and scheduling summaries.
Office duties:
Co-ordinate with office suppliers. Place purchase orders, track deliveries and invoices.
Ensure that meeting rooms are tidy and ready for use.
Welcome visitors and make transport arrangements on their behalf
Represent sales & marketing as member of fire, health, and safety teams.
Support internal events and social activities.
Entry requirements
Applicants should be educated to 'A' Level standard
Excellent IT skills
Skills required
• Excellent IT skills - MS Office, Outlook, and experience of using ERP/CRM systems
• Good administration skills
• Excellent telephone and in-person communication skills.
• Excellent verbal and written English language skills.
• Ability to work under pressure and to deadlines
• The ability to prioritise and move swiftly from task to task.
• A welcoming and enthusiastic demeanour.
• A natural team player
• Adaptable and dependable person with an enthusiastic attitude.
• A real desire to learn
Training to be Provided
Business Administrator Level 3
Things to consider
Adder is seeking a candidate with good administration and communication skills, who has shown they can adapt to fast paced work environment. You will be a go-to person who can make things happen quickly and positively. You'll work with both our ERP and CRM systems as well as Microsoft Office product to produce customer documents, price lists and reports. You will also be responsible for collating documentation for exports, licensing and supports contracts. To do all of this effectively you will collaborate with Adder's Operations, Finance and Sales teams daily. You'll also need to build strong relationships with colleagues across the business and externally with customers and suppliers.
Future Prospects
Good people are the life blood of Adder. They have many examples of people who have progressed through the organization by taking opportunities and working hard and this role is no exception. There will be an opportunity to work with many departments across the business.
Closing Date
The closing date for this job offer is on 31/05/2022
Salary
£243 per week
Location
This job is located in Cambridge, Cambs
More Information and How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
