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Shopmobility Assistant (Volunteer)



Applications for this role are now closed.

14th September 2021

Shopmobility is a scheme that supports people to rent mobility scooters or other mobility aids during their visit to the city. 

Shopmobility is based in Chantry Place (previously Chapelfield Shopping Centre)

and we are looking for volunteers to help with the day-to-day running of the shop.  
There will be several opportunities to volunteer, build your skills and meet new people! 

There will be opportunities to choose your days and hours, which include Saturdays. Training will be provided during induction.

The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.

If you're empathetic and enthusiastic then we need you for this role, fill in the application form and let us know you're interested.


The role may include, but is not limited to:

  • Opening the site ready for business and helping to prepare the shop
  • Closing the shop at the end of the day
  • Greeting customers and acting as a friendly, supportive and welcoming face
  • Supporting customers to rent the equipment they need to make their shopping experience easier
  • Keeping the site looking presentable and welcoming
  • Handling cash and taking card payments
  • Supporting people to sign up as Shopmobility members and to join Equal Lives as members
  • Responding to queries on social media, email and telephone
  • Taking future bookings for the equipment
  • Cleaning vehicles when they’re returned
  • Marketing and promoting the shop
  • Some other occasional ad hoc tasks as required

We’ll give you:

  • Comprehensive training, including GDPR, Safeguarding and Data Protection
  • The opportunity to choose your days and hours
  • An accessible city centre location
  • A variety of activities to challenge you and develop your skills
  • The opportunity to take on additional responsibilities as you gain experience
  • Specific tasks focusing on the skills you want to gain
  • A friendly and supportive team of staff and volunteers

We are looking for volunteers that are:
• Dedicated to the empowerment of disabled people
• Conscientious and honest 
• Someone who enjoys a challenge 
• Looking for a new opportunity 
• Dedicated to making disabled people’s voices heard
• Able to do the tasks listed above


There will be opportunities to choose your days, hours and the length of time which you volunteer with us for. We are open Monday to Saturday. 

The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.  
All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.  
New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff 
Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details. 
Volunteers are required to adhere to the organisation’s policies and practice guidelines. 
Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs. 
Applications must include 2 satisfactory references who have known them in a professional or educational capacity for at least 12 months. Applicants must also complete a Disclosure and Barring Service check before commencing volunteering. 

Closing Date

The closing date for this job offer is on 02/09/2023




This job is located in Norwich, Norfolk

More Information and How to Apply

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About Equal Lives

We are a disability rights organisation based in Norfolk and Suffolk. We exist to support people of any age who face disabling barriers and we are dedicated to making their voices heard. We are a user led organisation (ULO), meaning we are led by peop...

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