Home Explore Skills for the Future Trainee – Retail and Visitor Services

Skills for the Future Trainee – Retail and Visitor Services



20th July 2020

Purpose of Training
To develop skills in a specified area of museum practice alongside training in core heritage-based knowledge and practical skills. To accredit your learning by completing a Level 3 Diploma in Cultural Heritage.

Principal Accountabilities for Meeting Trainee Agreement

  1. To actively participate in regular training sessions as one of a group of trainees.
  2. To attend meetings with your Supervisor, Mentor and the Skills for the Future Project Officer as required.
  3. To complete all required documentation for the training qualification (Cultural Heritage QCF Level 3)
  4. To assist in the operation and smooth running of the museum’s retail and visitor services activities including:
    1. Support the visitor services team by working in the shop, out on site, making sales and providing the highest level of customer service.
    2. Process visitor admissions, memberships and shop transactions using our till system, in accordance with museum cash handling procedures.
    3. Assist in cleaning, merchandising and storing shop stock including pricing ready for display.
    4. Provide the highest level of customer service interacting with customers in an engaging and enthusiastic manner.
    5. Represent the museum at meetings and events as well as through written media, and engaging with internal and external stakeholders.
    6. Understand and adhere to the principles of customer service.
  5. To help coordinate a Partner Day hosted within your museum for project partners
  6. To take a pro-active approach to your own professional development by joining groups and networking through social media and at events.
  7. To develop core-heritage skills by learning about and assisting with a wide range of museum activity to gain an insight into museum management which may include collections documentation, marketing, events, learning activities and assisting on our estate.
  8. To support the museum to connect with its local community by contributing to the activity programme and taking a leading role in a community event.
  9. To carry out any other tasks related to your training or any other reasonable duties as required.

The following qualifications apply:
GCSE in English at Grade C or above, or equivalent

Closing Date

The closing date for this job offer is on 31/10/2020


Bursary - £14,400 per annum


This job is located in Stowmarket, Suffolk

More Information and How to Apply

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About Museum of East Anglian Life

The Museum of East Anglian Life is a social enterprise sharing the compelling story of East Anglian lives through historic buildings, collections and landscape. We aim to enrich people’s lives, encouraging enjoyment, learning and participation through our publ...

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