We are currently offering an exciting opportunity within the Student Support team, this role will build on your customer service skills as you will be working in a student focused environment dealing with queries and liaising with different areas of the College.
To undertake tasks associated with general office duties within a busy officeTo assist with customer service duties, being the first point of contact for the Student Support Team.
•To assist with answering the phone and ensuring messages are e-mailed/passed to relevant persons.
•To process twice daily incoming post and passing to relevant officers.
•To support the team in student enrolments and Bursary applications.
•To assist with clerical and word processing tasks. This will include Excel spread sheets and updating the College EBS and Promonitor systems.
•Assist with students signing out, liaising with parents/guardians and communicating to academic staff.
•To undertake collating and filing within the office.
•To assist with data entry tasks.
•To ensure and maintain confidentiality within the working environment at all times.
•To maintain attention to detail and efficiency within the work you are required to do.
•To undertake training to become familiar with and actively use the databases specific to the areas in accordance with College regulations.
•To support any team across the College as and when required.
•To ensure compliance with Health and Safety regulations.
•To work as a member of a team when required in support of shared objectives, including routine tasks associated with the regular upkeep of working areas.
•To ensure compliance with statutory regulations and to be fully conversant with specific regulations applicable to individual areas.
This job description sets out the major duties associated with the stated purpose of the post. It should not be assumed that other duties undertaken within the office are excluded simply because they are not itemised.
The duties of the post could vary from time to time as a result of new legislation, changes in technology or teaching requirements, in which case appropriate training may be given to enable the post holder to undertake the new duties.
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