Home Vacancies Administration and Engagement Apprentice : Parker Planning Services

Administration and Engagement Apprentice : Parker Planning Services



18th February 2021

About the employer
Parker Planning Services are Chartered Town Planners providing Specialist Consultancy Services for planning permission, archaeology, heritage, ecology, topography, highways & transport and more. Our work spans all sectors and across East Anglia, East Midlands & further afield across the UK. We offer a full turn-key professional service - covering the planning application or development process. 

Training provider


Working week
Monday - Friday, 9.00am - 5.00pm (One day a week study leave). Total hours per week: 37.50
Expected duration
18 months
Possible start date
08 Mar 2021

Desired qualifications

****Educated to at least A Levels or equivalent*****
Must be willing to undertake and successfully complete minimum Level 3 Business Administration Apprenticeship within the 18 month contract of employment


This is an important role, to be the front of house for the company and assist with the day-to-day office activities. It presents a fantastic opportunity to gain wide exposure to various departments within a busy professional services business and growing company. There are various staff benefits including free parking or a Park and Ride bus pass. You will recieve 5 weeks annual leave + bank holidays and additional leave for Christmas office closure.

With time - we envisage this role taking responsibility for the day-to-day co-ordination of our Specialist Services team, and to assist and secondly to support the HR and Operations with a range of projects and duties.

Based in our Norfolk Head office you’ll be supporting the following teams with any additional relevant duties:

  • HR and Operations
  • Planning and Specialist Services
  • Marketing and Engagement
  • Finance

Main duties to include:

Engagement Duties:

  • Being the first point of contact on the phones and at reception. Answering phones, transferring calls, and taking messages
  • Screen calls, enquiries, and requests in a professional manner, and dealing with them when appropriate
  • Responding to new enquiries in an efficient and professional manner and distributing them to the planning team accordingly
  • Diary management for the meeting rooms and senior staff - where appropriate
  • Dealing with external visitors in a Covid secure way. eg: welcoming, hospitality for guests etc. (This is currently very limited activity due to Covid19, we’re all currently working from home)
  • Purchasing thoughtful birthday & Christmas presents for staff in a timely manner

Planning Team Administration:

  • Setting up new records on our CRM database system - Rapport3
  • Setting up new enquiries folders in our File Management System
  • Working with the planners to make sure that files and folders are up to date and accurate
  • Administration support for the planning team (using word and other programs)
  • Working closely with Marketing and Engagement Executive to work towards ensuring an efficient and professional administrative service is maintained

Specialist Services Co-ordination:

  • after settling in, we anticipate this role to take lead responsibility for liaising and managing the day-to-day co-ordination Specialist Services
  • Specialist Support - Liaising with our specialist consultants in Norfolk, Suffolk, Cambs
  • writing fee quotes and keeping track of specialists’ workloads and availability
  • Assist with the administration of our Specialist Services Team

Office Management: as allocated by the Operations Manager. To include day to day tasks such as:

  • Stock check and ordering of stationery and office supplies
  • Place orders for new equipment, supplies for staff
  • Ordering milk and water and similar provisions
  • Liaising with cleaning suppliers and staff
  • Dealing with post, couriers and deliveries
  • Ordering supplies and equipment for staff
  • Supervise all office incoming/outgoing mail

Additional ad hoc duties could include:

Senior Management Team Support Duties:

  • Carrying ad-hoc Business Development, HR and Planning Department project-based work, that are appropriate to the post and assigned by senior staff
  • Taking minutes, meeting notes & action points in meetings and distributing these
  • Organise meetings and site visits and ensure that staff are well prepared for those meetings. For example, preparing agendas, pre-meeting briefings and associated papers
  • Assist in the production of documents, briefing papers, reports and presentations
  • Ad hoc administration tasks as and when required

Marketing Administration and Support:

  • Assist with information gathering and research activities on an ad hoc basis
  • Assist with business and marketing activities - where appropriate, for example helping to organise business events, produce letters and undertake research associated with new business
  • Assist with producing business documents as and when requested

Closing Date

The closing date for this job offer is on 28/02/2021


£175.00 p/w


This job is located in Norwich

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