Applications for this role are now closed.
We are pleased to announce two Apprenticeship opportunities within our Community Adult Learning Disabilities Service. We have one post available in our Community Learning Disability Team (CLDT) based in Holt, and another post with our East Norfolk CLDT in Great Yarmouth. Both posts will involve some working from home.
This is an excellent opportunity to gain experience within a high performing service, assisting in the day-to-day running of administration support to service users, managers and employees across the team. We welcome applicants who are committed to completing a 14-month Level 2 Customer Service Practitioner Apprenticeship with interest in working in administration.
In return, we can offer 28 days holiday, plus bank holidays, an NHS benefits scheme and the opportunity to boost your future employee prospects. 84% of our Apprentices (in 2019/2020) have gone on to secure permanent roles within the Trust or been supported to follow their chosen career path. If you enjoy being busy and would like to work in a supportive environment within a well-established and valued team, then we would love to hear from you.
Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the first stand-alone NHS community trust in the country to be awarded the title.
For further information please contact Damien Woods on 01263 676111.
Main duties of the job
Supervision and support (direct and indirect) will be provided or available during all tasks, with support into a substantive post following the apprenticeship also provided during the second half of the apprenticeship. This will enable the apprentice to work within the Learning Disabilities service's administration team to gain confidence, experience and build a portfolio of evidence for apprenticeship accreditation.
As a member of the administration team, you will assist in the day-to-day operational work of the team, which will involve liaising with members of staff across the team, LD service and Trust, external organisations, patients and carers, as required.
To gain knowledge of the various admin functions and processes within the team
To be responsible for supporting a range of functions within the team
To provide administration support to the team
Logging of referrals and booking of appointments (dependant on role)
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
- Work closely with the existing administrators across the organisation to provide on-going administrative support to the Trust as a whole.
- Act as an administrator for new and on-going tasks within the team.
- Support initiatives for the team.
- To create and maintain reports, spread sheets and correspondence using a variety of computer packages including Word, Excel and Outlook.
- Room bookings on the Active Plan system (training provided).
- Order stores through Power Gate (training provided).
- Support the management of absence process by completing and submitting absence forms as required.
- Manage the phones and output from calls.
- Processing, filing and distributing confidential reports and documents.
- Interact with employees at different levels of the organisation.
- Produce letters and arrange diaries.
- Maintain databases.
- Carry out any photocopying, scanning or filing as required.
- To undertake any duties commensurate with the post,
- Good general standard of education - 4 GSCEs at grade D or above in English and Maths (or equivalent)
- Must be willing to undertake and successfully complete the Level 2 Apprenticeship in Customer Service within the 14-month contract of employment
- Experience of working on own initiative
- Strong computer software skills
- Good organisational skills and ability to work unsupervised
- Understand the importance of confidentiality
- Able to communicate effectively using the English Language in written and verbal forms
- Good interpersonal skills
- Enthusiastic and motivated
- Personable and able to work as part of a team
- Influencing skills
- Experience of dealing with diverse groups of people at different levels
- Hold a typing/word processing qualification/ECDL
- (RSA level 1 or equivalent experience)
The closing date for this job offer is on 22/09/2021
£161.25 per week / £8385 per year
This job is located in Norfolk
More Information and How to Apply
About Norfolk Community Health and Care NHS Trust
The NHS was launched in 1948 and was born out of a long-held ideal that good healthcare should be available to all, regardless of wealth - a principle that remains at its core. With the exception of some charges, such as prescriptions and optical and dental se...