About
Employer description
Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.
Main description
Are you passionate about travel and eager to start an exciting career in the industry? We're looking for an organised and motivated Apprentice to join our Administration team! This is a fantastic opportunity to gain hands-on experience while learning the ropes of the travel business, all while being fully supported by a friendly and successful team
What you'll do at work
In this role, you’ll help with day-to-day administration tasks and provide excellent customer service support for our GoCruise & Travel Franchise as well as our Fred. Holidays Tour Operation. Don’t worry if you’re new to this, full training and ongoing support will be provided to help you succeed.
Main tasks will include:
- Issuing booking documentation for both trade and customer bookings
- Invoicing and ticketing
- Processing customer payments and resolving unpaid balances
- Dealing and completion of incoming supplier emails and post
- Handling and solving complaints
- Gathering and inputting of customer personal information
- Handling inbound and outbound phone calls from customers, agents and Franchisees
- Provide support to the Team Leaders as required
Training to be provided
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BLUE SKY ASSESSING & CONSULTANCY LTD
Training course
Customer service specialist (level 3)
Training schedule
This is an apprenticeship; the successful candidate will work towards the Customer Service Specialist Level 3 qualification which has an estimated course duration of 15-months.
This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.
Entry Requirements
Essential qualifications
GCSE in: English and Math's (grade 9-4 (A*-C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills required
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
Company benefits
Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Future prospects
After successful completion of the apprenticeship course, there will be the possibility of progressing into a permanent position within the business.
Closing Date
The closing date for this job offer is on 24/09/2025
Salary
£13,741 for your first year, then could increase depending on your age
Location
This job is located in Ipswich, Suffolk
How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
