About
Apprentice IT Desktop Support
Job reference: R1680
Date posted: 14/07/2025
Application closing date: 10/08/2025
Location: West Suffolk
Salary: Starting salary £10 per hour plus excellent employee benefits package
Contract type: Temporary for 24 months
Contractual hours: 37
Basis: Full time
Department:ICT
Job description
About the role:
We are offering an exciting opportunity where you “earn and learn”. This apprenticeship pathway will give you the hands-on experience, knowledge and confidence to lead you into your chosen career and give you the chance to fully realise your potential within a fast paced and proactive organisation.
What you will need:
As a member of the IT team, you will assist them in providing skilled and efficient support for desktop hardware and systems throughout the council and its partner organisations. You will learn how to build, install and maintain PC workstations and with experience become involved in resolving tickets on our Helpdesk. You will assist with IT aspects of office moves, provide general administrative support to the IT function as well as experiencing working within the wider IT team.
Whilst working, you will complete a Level 3 qualification, for which you will be entitled to paid study time to complete; this is linked to the national apprenticeship scheme. You will have the opportunity to gain valuable work experience, learning and developing new skills whilst building your confidence along the way.
You don’t need any work experience, but you will need to be willing to learn, demonstrate good communication and IT skills and have GCSE’s 9 to 4 (formerly A*-C) in Maths, English and IT or equivalent. A Diploma or A level in Computing – level 3 would be beneficial for this role but not essential. You must also meet the requirements to be eligible for an apprenticeship. In return we offer a variety of excellent benefits, together with support and supervision.
If you are starting out in your career or looking for an opportunity to pursue a new career we would be interested in hearing from you.
Please refer to the job description and person specification for full details of this exciting opportunity.
Why work for us? Our benefits include:
- Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
- Generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%
- Life assurance – a payment of three times your annual salary
- flexible working options to enable work/life balance
- agile working - ability to work in the office and from home
- access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical
- goods, savings and loan schemes and many other products and services
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
- Rail and bus staff discounts
- A range of Health and Wellbeing initiatives including an employee assistance programme
- Discounted membership at Abbeycroft Leisure centres
- A culture of learning inspiring staff to focus on continuous learning
- Modern office accommodation
For more information:
For an informal discussion and further information please contact Nicola Tatum, IT Support Team Leader on 01284 757432 or email nicola.tatum@westsuffolk.gov.uk. Please note, we are unable to accept CVs, please follow the online application process to apply.
Closing date: Sunday 10 August 2025
Interview date: To be confirmed
West Suffolk Council has been rated in the top 10 councils for climate action and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2030.
Closing Date
The closing date for this job offer is on 10/08/2025
Salary
Starting salary £10 per hour plus excellent employee benefits package
Location
This job is located in Bury St Edmunds
More Information and How to Apply
About West Suffolk Council
West Suffolk Council is an extremely ambitious and energetic local authority, with a workforce of almost 700 employees. Far from any preconceptions you may have, West Suffolk council is a forward thinking and an innovative place to work, offering yo...
