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Customer Service Apprentice



12th August 2019

Working week
Monday - Friday, 09:00 - 17:30. Total hours per week: 37.50
Expected duration
18 months


Specific Operational Duties:

  • Provide support to the Administration Manager as required
  • Other ad-hoc duties as requested by the Administration Manager

Responsibility for the administrative tasks relating to the effective running of the customer service support, specific tasks include but are not limited to:

  • Issuing booking documentation for both trade and customer bookings
  • Invoicing and ticketing
  • Processing customer payments and resolving unpaid balances
  • Dealing and completion of incoming supplier emails and post
  • Assisting with providing information and resolving booking queries for both trade and customers
  • Assisting with handling and solving complaints
  • Gathering and inputting of customer personal information
  • Handling inbound and outbound phone calls from customers, agents and Franchisees
  • Assisting with support to sales staff with post sales booking queries
  • Assisting with support and resolve of financial booking queries

Relationships and Networking:

  • Establish good working relationships and communications with Franchisees, staff, clients and other influential individuals to help achieve the goals of the company brands
  • Work as part of a team on a weekly rotation system

Other Duties:

  • The post-holder will be required to undertake such duties as may reasonably be expected.  All members of staff are expected to be professional, co-operative and flexible within the needs of the post, the department and the Company
  • Duties of the post could vary from time to time as a result of new legislation, changes in technology or policy.  In this event, appropriate training will be provided

Closing Date

The closing date for this job offer is on 23/08/2019


£146.25 p/w


This job is located in Ipswich, Suffolk

More Information and How to Apply

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About Fred Olsen Travel

Fred. Olsen Travel offers worldwide holidays, cruises, city breaks, weddings & honeymoons, exhilarating adventures and much, much more. With a range of different specialisms providing online inspiration and high street travel agencies across East Anglia and th...

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