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Customer Service Assistant



Applications for this role are now closed.

18th November 2021

Agile Working Options

Flexible / Variable Hours 

Job Description Summary

branch based opportunity in Dereham 

Job Description

21 hours per week 

At Lloyds Bank we're being driven by a clear purpose to Help Britain recover and together we'll make it possible.

Across the Group our branch colleagues are passionate about making a difference to customers, businesses and communities. Join us and you’ll gain genuine opportunities to learn, grow and develop as part of our inclusive, values-led culture.

To be a Customer Service Assistant in our Dereham pool you’d be asked to work within our Market Place branch. We'd be looking for the following attributes:

  • You'll need to be conscientious and genuine, caring about helping people move forward with their finances.
  • Your ability to quickly build rapport will help you to understand and then meet your Customer's needs to give them a truly excellent Customer experience.
  • You'll act with care and integrity - making time to resolve queries, giving customers confidence through the services you provide.
  • Do these well and you'll be helping customers take their next step in life using some of our latest in-branch technologies and wider digital services.

Whether you’re greeting customers at the welcome desk, helping them at the counter or working in other branch areas, you’ll make the most of your best talent – just wanting to help people.

What else do we need?

  • We'll need you to be hardworking ideally with previous experience of delivering excellent service - no banking or finance experience is necessary.
  • Great attention to detail (forms, figures, systems, cash etc.)
  • You’ll be a genuine teammate - collaborating with your branch colleagues to ensure our customers' needs are met.
  • The flexibility to work across a number of branches in the local area and some Saturdays when needed.

In return, we'll be totally committed to investing in you. From your first day we’ll provide all the training and support you need... Many of our colleagues gain the opportunity to gain an industry qualification - working towards an Intermediate Apprenticeship in Providing Financial Services or other career-advancing qualifications and opportunities to develop your career further within the organisation.

We'll give you a reward package which offers you flexibility and choice. It enables you to choose the benefits that suit you: from additional cash payments, retail discount vouchers or buying/selling annual leave. This is on top of investing in your future through generous pensions, share schemes etc.

Once a year you'll also have the option to give a day to support initiatives within your local community and make even more of a difference.

We're passionate about diversity and equal opportunity and gained industry recognition including Stonewall Top 100 Employer, Top 30 Employer for Working Families, Gold Standard 2014 from the Business Disability Forum and Top 50 Employer for Women.

About applying...

Our roles often generate a lot of interest, so please bear in mind vacancies can close early so don't delay in applying to us!

We're currently advertising our full time salary which would be pro-rata for reduced hour working which we fully support.

If you have the passion for helping people we’re looking for and you want to make a real difference to your community and career then we’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

For more information or to apply click here!

Closing Date

The closing date for this job offer is on 30/11/2021


£18,385 - £18,410


This job is located in Dereham, Norfolk

More Information and How to Apply

More Info Apply Now

About Lloyds Bank

For over 320 years we’ve been making a difference to the lives of customers, businesses and communities. With us, you’ll be helping Britain prosper.

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