Home Vacancies IT Support Apprentice - Acora One

IT Support Apprentice - Acora One



Applications for this role are now closed.

9th July 2024

Employer description

Acora One specialises in IT solutions, services, and support. Over the years our core focus of providing enterprise class IT solutions to businesses locally and nationally has continued whilst our offering has grown to include software development and consultancy services to our many clients. Our skilled and experienced staff, supported by our purpose-built Data Centre and robust state of the art network, allows us to offer a "full circle" service to our clients across all our departments. We are committed to supplying, installing, and supporting robust computer systems, servers, networks, site-to-site links and core Microsoft and Linux products alongside bespoke software solutions that are planned and developed using best practice methodologies to ensure the highest levels of quality. Offering a premium, but cost-effective service, we only install products and software which we have tried, assessed, and believe in. Brands specified include Dell, Hewlett Packard, Sony, WatchGuard, Symantec, and Microsoft.

Main description

This is a fantastic opportunity to gain experience across all aspects of IT support whilst studying for a Level 3 Information Communications Technician Apprenticeship Standard. The programme gives you the chance to gain hands-on experience and learn a variety of technical skills, whilst focusing on how to provide an effective IT support service.

You will be expected but not limited to do the following:

  • Raising cases from emails received to the department from our customers
  • Raising cases from our proactive monitoring system
  • Creating and maintaining our knowledge-based articles
  • Completing administrative cases for customers with assistance from colleagues
  • Assisting colleagues with their cases to consult with customers and implement technical fixes
  • Office administrative tasks
  • Troubleshoot software and hardware

Entry requirements

GCSE or equivalent English, Maths and Information Technology (Grade 4 and above) Desired

Personal skills and qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Knowledge of Microsoft Office, Ability to work to deadlines

Training to be provided

Training provider

Apprenticeship standard
Information communications technician Level 3 (A level)

  • The qualification received after successful completion of the course is Information Communications Technician Level 3.
  • Functional Skills in maths and English, if required.
    Our training delivery is based on a remote, blended model of one-to-one sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs. We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course.

Things to consider

This role will require you to have a full valid driving license.

Future prospects

At the end of the apprenticeship, you have the possibility of being taken on as a permanent full-time employee as a 1st Line Support Technician, subject to a position being available.

Closing Date

The closing date for this job offer is on 20/07/2024




This job is located in Norwich, Norfolk

How to Apply

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