About
Employer description
TruckEast is an established Scania dealer, and one of the UK’s largest independently owned commercial vehicle workshop operators. Representing the Scania brand enables them to provide premium quality new and used vehicles for customers across the eastern counties. With 13 dealer points, across Northamptonshire, Buckinghamshire, Cambridgeshire, Suffolk, Norfolk and Essex, they can provide specialist aftersales support. This means convenient, local access to a one-stop-shop for commercial vehicle servicing, repairs and maintenance
Main description
This apprenticeship is the Level 3 Customer Service standard programme with TruckEast in Norwich, NR5 9JJ. Our apprentices are mentored throughout the programme. A fantastic opportunity to learn from the best in the business!
Your future starts here!
Do you have a passion for HGV’s? Do you strive to deliver excellent customer service? Are you looking for a career with an industry leading brand? If so, you are in the right place. We offer a customer service apprenticeship that sets you up with a career for life.
TruckEast is an established Scania dealer and one of the UK’s largest independently owned commercial vehicle workshop operators. Representing the Scania brand enables TruckEast to provide premium quality new and used vehicles for customers across their region. More than that, the Scania badge over their workshops sets the standard for the highest quality products and performance in both sales and aftersales. Operating from 13 dealer points, right across the eastern counties of England, TruckEast provide service and specialist aftersales support for all-makes of HGV, passenger vehicles, vans and all types of agricultural and industrial vehicles.
Why choose a Scania apprenticeship?
An apprenticeship scheme is one of the best ways to have first class on-the-job training and earn a regular wage. The award-winning programmes are run by education provider Remit – they’ll give you the chance to join a world-renowned company and gain a nationally recognised qualification.
As part of the Scania Apprenticeship Programme, you will have the opportunity to gain new skills and knowledge whilst being the face of one of TruckEast’s branches. You will also receive excellent training at Scania’s state-of-the-art learning academy to further develop your new skills and knowledge to the next level. Through a combination of practical and theoretical learning; the apprenticeship programme is designed to make the most out of your potential.
TruckEast is a dynamic and exciting work environment. If you are highly-motivated and enjoy responsibility, they want to hear from you!
Training to be provided
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
REMIT GROUP LIMITED
Your training course
Customer service specialist (level 3)
Your training plan
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.
Entry Requirements
Essential qualifications
GCSE or equivalent in: English (grade C/4) and Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills required
- Administrative skills
- Attention to detail
- Communication skills
- Excellent telephone manner
- Initiative
Great benefits package including:
- 30 days holiday each year rising to 34 with length of service
- Fully funded training programme
- Tablet provided to support training
- Non-contributory savings scheme for each apprentice, which is paid out to each graduate after 10 years service
- Private medical insurance
- Enhanced employer pension contributions
- Opportunity to complete Duke of Edinburgh Gold Award
- Team days out
- Mentor and manager support throughout
Future prospects
There are plenty of opportunities to progress within TruckEast after you complete your apprenticeship.
Closing Date
The closing date for this job offer is on 01/08/2025
Salary
£15,704 to £25,396.80
Location
This job is located in Woolpit, Bury St. Edmunds,, Suffolk
How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
