Home Vacancies Support Line Operators - Suffolk Mind

Support Line Operators - Suffolk Mind



23rd November 2021

Employer description

Suffolk Mind Connect is an emotional support line for clients who have been referred by local mental health services. The support line is to help callers build their own resources or help to get their emotional needs met. We aim to empower callers to look after themselves and find techniques to keep themselves safe. Suffolk Mind Connect will provide a safe space for callers to be heard when they are finding it hard to support themselves during this difficult time. The service currently operates weekdays from 10am until 4pm.

We are recruiting for Support Line operators to join our team 

Full time Support Line Operators

• 37 hours per week (part time considered)

• £18,500 - £20,600 per annum

• Based in Bury St Edmunds

• Fixed term contract due to end 31 March 2022 (subject to funding)

Main description

As a support line operator you will need to listen, provide emotional support and advice and assist service users who ring the line, whilst ensuring safe and quality service provision.

You will look to build a rapport with each individual in order to support them to meet their emotional needs.

The ideal candidate must have experience of working on a helpline or in a mental health supportive role.

Suffolk Mind are offering a competitive salary with 25 days paid holiday plus bank holidays, pension scheme, occupational sick scheme, DBS check, internal wellbeing courses, opportunities for training, excellent support, friendly culture and lots of meaning and purpose to make a difference.

Closing date: Friday 3rd December 2021

Interview date: Wednesday 15th December 2021

Suffolk Mind has a commitment to Safeguarding and safer employment. We are an equal opportunities employer. All employees are subject to a satisfactory DBS check.

How to apply

Please complete an application form by applying through our website, visit get involved/job vacancies.

Closing Date

The closing date for this job offer is on 31/12/2021


£18,500 per year


This job is located in Bury St Edmunds, Suffolk

More Information

More Info

About West Suffolk College

West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.

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