About
Summary
An Information Communications Technician supports daily IT operations for staff and students. This role includes elements of cybersecurity, user accounts, troubleshooting technical issues, software & hardware installation and maintenance, and logging or escalating issues via service desk call management to ensure smooth and secure IT operations.
- Training courseInformation communications technician (level 3)
- HoursMonday to Friday, shifts to be confirmed.37 hours a week
- Start dateMonday 1 September 2025
- Duration1 year 6 months
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering the telephone
- Assisting users with common issues relating to hardware, software, web applications and connectivity
- Password resets and restoring lost files
- Setting up new user accounts
- A countless variety of complex and intriguing problems that require a keen, enquiring and logical mind to troubleshoot
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
This role involves extended periods working at a computer, requiring concentration and attention to detail. Tasks may include troubleshooting under pressure, managing multiple requests, and occasional physical work like setting up hardware or visiting different sites for support.
After this apprenticeship
A position may be available for the right candidate following successful completion of the apprenticeship. The business is looking for somebody who wants to develop and gain a position following their apprenticeship.
Closing Date
The closing date for this job offer is on 29/08/2025
Location
This job is located in Norwich, Norfolk
More Information and How to Apply
About Find an apprenticeship (GOV.UK)
An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.
