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New Boundaries Group

Taverham, Hellesdon, Felthorpe, Barnham Broom, Hethersett, Norwich

About us

New Boundaries Group is an independent local care organisation that takes pride in the quality of service that it provides. Our homes are managed in small groups in their own community setting within the Norwich area, with the benefit of being part of a larger organisation.

What we do

At New Boundaries Group our mission is to provide person centred support in a safe environment where people are enabled to make choices and develop independence in a modern society. The group cares for service users who have complex learning disability needs and whose mental and social needs would benefit from living in a small group environment.

We are registered with the CQC to support people with a learning disability who require nursing or personal care. Primarily we accept service users with learning disabilities but we also accept those with learning disabilities and underlying mental health issues, who may or may not present with challenging behaviours. We are also able to admit service users who have further specific physical disabilities in addition to learning disabilities.

We have a wide experience of assisting individuals with learning disabilities and the following complex needs:

  • Aspergers syndrome
  • Autistic spectrum diagnosis
  • Challenging behaviours
  • Communication difficulties
  • Diabetes
  • Epilepsy
  • Histories of offending behaviour
  • Mental health difficulties
  • Personality disorders
  • Sensory impairments

We are able to consider service users who are subject to community treatment orders (S17)


In 2014 we held a competition amongst our Service Users to come up with a new name for our Horticulture department, situated in the grounds of our biggest Unit Boundary & Horizon House in Felthorpe. Crafts & Laughs was chosen as the name because it reflects the aim of the service – a place where our Service Users come together to make, create and have fun, with a small and friendly staff team.

Activities are tailored to the preferences of Service Users, and include the following:

  • Gardening
  • Painting and drawing
  • Music workshops
  • Puzzles and games
  • Maths & English
  • Needlework

Car Valeting service

Visitors to Boundary & Horizon House are able to take up the car valeting service that Crafts & Laughs provide. For just £3.50 you can have your car cleaned externally. The money raised is put back into Crafts & Laughs to enable our Service Users to continue to lead fulfilling lives.

Horticulture Therapy

The history of Horticulture Therapy is very brief and yet the idea has been around since the beginning of time. A definition of horticulture therapy: ‘A process utilising plants and horticultural activities to improve social, educational, psychological and physical adjustment of persons thus improving their body, mind, and spirit.’

Benefits of Horticulture Therapy

The benefits of horticulture therapy vary from person to person. It can enhance physical, mental and social health. People of any age can participate and the activities can be varied according to their abilities. Activities of horticulture therapy can be made accessible for anyone.

Physical: increase range of motion, improve fine motor skills, tone under-used muscles, improve coordination and balance, and increase muscular strength.

Mental: Increases independence, improves self-esteem, develops observation skills, provides choices and ability to use problem solving skills, encourages creativity, provides outlet for stress, anger, and emotions.

Social: opportunity to interact with others, commitment to a living thing, cooperation and team working skills, dealing with success and failure, provides an environment to learn and be inspired by others.

We provide individuals with structured appropriate therapeutic activities, at a pace suitable to their capabilities and in relation to their identified needs, personal choices and outcomes.

Each individual is supported and encouraged to develop his/her potential and independence, in line with the benefits associated with horticultural therapy.

We also keep a few chickens which produce a number of eggs and people who use the service can then purchase the eggs at competitive prices. Any other produce that is grown on our land is also available to purchase and we try to encourage our service users to consider healthy lifestyle choices by cooking with fresh ingredients where possible.


New Boundaries Group is committed to the continuous development of our staff, not only in mandatory training but also in specialist training.

As a group, we believe that the standard of our training reflects the standard of care delivered to our service users.

We have our own well equipped training facility consisting of two rooms: a large room which can hold up to 50 staff and a smaller one holding up to 16, based at our head office in North Walsham. In addition, we have a training centre situated in the grounds of our unit in Felthorpe.

The training is delivered by our Training Coordinator, Gail Spencer who is a Registered Nurse Learning Disability. She qualified in 1994 and has extensive experience of supporting adults with learning disabilities, with nearly 11 years working in management in a day care setting before managing residential homes. Her training changes whenever legislation changes so is always up to date. Gail says “I thoroughly enjoy my job, passing my experience and knowledge on to staff that are either new to care, or existing support staff. This then allows our staff to support our services users with respect, dignity and with a person centered approach in all the activities which they undertake with them. I believe that to do a job well you need the tools of the jobs to do it. With my training programme, any staff member will be given those tools to fulfil their role at New Boundaries.”

Gail facilitates a high standard of training which covers:

  • Care Certificate 2015
  • Challenging Behaviour
  • Autism
  • Mental Health
  • Person Centered Planning
  • Mental Capacity Act/ Deprivation of liberties
  • Food Hygiene
  • First Aid
  • Choking
  • Epilepsy
  • Diabetes
  • Medication
  • Valuing People
  • Infection control
  • Prevention and Management of aggression
  • Training-room

Once staff have completed their induction, there is an ongoing support process where the Training Coordinator will visit and liaise with the member of staff in the care home, ensuring that staff are delivering care to the required standard. During the induction programme, staff receive regular supervisions to identify any additional needs or concerns.


We are regularly recruiting Support Workers to fill our units. If you are interested, please read the introduction to prospective employees page on our website as well as the job description and person specification. If you apply on line please complete both the application form and equal opportunities monitoring form. Alternatively you can contact head office for an application pack by calling 01692 407549. Please note that all job offers are dependent on an enhanced DBS check and two satisfactory references.

All new staff are required to complete the Care Certificate. For further information on what the Care Certificate entails please take a look on the Skills for Care Website.

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