New Boundaries Group

Taverham, Hellesdon, Felthorpe, Barnham Broom, Hethersett, Norwich

About us

New Boundaries Group is a local care organisation based in Felthorpe, Norwich, with 10 care homes for adults with learning disabilities and challenging behaviour. Our homes are situated across Norwich and are managed in their own community setting with the benefit of being part of a larger organisation.

What we do

At New Boundaries Group our mission is to provide person centred support in a safe environment where people are enabled to make choices and develop independence in a modern society. The group cares for service users who have complex learning disability needs and whose mental and social needs would benefit from living in a small group environment.

We are registered with the CQC to support people with a learning disability who require nursing or personal care. Primarily we accept service users with learning disabilities but we also accept those with learning disabilities and underlying mental health issues, who may or may not present with challenging behaviours. We are also able to admit service users who have further specific physical disabilities in addition to learning disabilities.

We have a wide experience of assisting individuals with learning disabilities and the following complex needs:

  • Aspergers syndrome
  • Autistic spectrum diagnosis
  • Challenging behaviours
  • Communication difficulties
  • Diabetes
  • Epilepsy
  • Histories of offending behaviour
  • Mental health difficulties
  • Personality disorders
  • Sensory impairments

We are able to consider service users who are subject to community treatment orders (S17)


Our horticulture unit, crafts & laughs is located on site at our largest property Boundary House in Felthorpe, where our service users have the opportunity to participate in a variety of activities tailored to their needs. These activities include:

Painting & drawing, woodwork & needlework, music workshops, puzzles & games, maths & English, swimming & other sporting activities, seaside and country walks, social events (parties, barbeques, fetes and bingo sessions), relaxation (TV & games) & best kept garden competitions within the units across the Company.


New Boundaries Group is committed to the continuous development of our staff, not only in mandatory training but also in specialist training.

As a group, we believe that the standard of our training reflects the standard of care delivered to our service users.

We have our own well equipped training facility consisting of two rooms: a large room which can hold up to 50 staff and a smaller one holding up to 16, based at our head office in North Walsham. In addition, we have a training centre situated in the grounds of our unit in Felthorpe.

The training is delivered by our Training Coordinator, Gail Spencer who is a Registered Nurse Learning Disability. She qualified in 1994 and has extensive experience of supporting adults with learning disabilities, with nearly 11 years working in management in a day care setting before managing residential homes. Her training changes whenever legislation changes so is always up to date. Gail says “I thoroughly enjoy my job, passing my experience and knowledge on to staff that are either new to care, or existing support staff. This then allows our staff to support our services users with respect, dignity and with a person centered approach in all the activities which they undertake with them. I believe that to do a job well you need the tools of the jobs to do it. With my training programme, any staff member will be given those tools to fulfil their role at New Boundaries.”

Gail facilitates a high standard of training which covers:

  • Care Certificate 2015
  • Challenging Behaviour
  • Autism
  • Mental Health
  • Person Centered Planning
  • Mental Capacity Act/ Deprivation of liberties
  • Food Hygiene
  • First Aid
  • Choking
  • Epilepsy
  • Diabetes
  • Medication
  • Valuing People
  • Infection control
  • Prevention and Management of aggression
  • Training-room

Once staff have completed their induction, there is an ongoing support process where the Training Coordinator will visit and liaise with the member of staff in the care home, ensuring that staff are delivering care to the required standard. During the induction programme, staff receive regular supervisions to identify any additional needs or concerns.


We are regularly recruiting Support Workers to fill our units. If you are interested, please read our introduction to prospective employees page as well as the job description and person specification. All job offers are dependent on an enhanced DBS check and two satisfactory references.

Discover are current opportunities by visiting our vacancies page.

Find out more

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