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Orwell Housing Association

Ipswich and Lowestoft

About us

Formed in 1963 to manage just a handful of houses, today Orwell Housing Association provides homes for over 7,500 residents by managing more than 3,500 properties, throughout Suffolk, Norfolk and Essex.

We provide a diverse range of services including care and support (older persons, those at risk of homelessness, women and their children fleeing domestic abuse and people with learning disabilities), housing management, property development and estate services.

The Association occupies a refurbished Victorian building on London Road, Ipswich, as our Registered Head Office and we also have a branch office in Lowestoft to cater for our tenants in the Waveney & Great Yarmouth areas. We are a registered society with charitable status under the Co-operative and Community Benefit Societies Act 2014.

Customer Care

The Association has an enviable track record of providing customer orientated services to tenants and service users. The most recent survey indicated that 84% of tenants were satisfied with the services Orwell provides. This rating puts Orwell in the top 25% of housing associations who use the National Housing Federation standard survey.


Orwell aim to offer our tenants the opportunity to enhance their quality of life by providing safe, manageable and comfortable homes with the support they need to enable them to make choices and decisions about the way they live.

Volunteers play a vital role in helping us achieve our aims, and compliment the work undertaken by paid staff. As a not for profit organisation, Orwell welcome volunteers to assist in the work we undertake, and believe that volunteers really can and do make a difference to people’s lives.

Volunteers are welcome in all areas of the business. Whatever your reasons for wanting to volunteer with us, whether you want to make new friends, share a skill or hobby or are looking to gain experience to improve your employment prospects; if you have some spare time to offer on a regular basis, we would love to hear from you.

If you would like to apply, visit the volunteering page on our website, or for more information contact our Human Resources team on 01473 228781 or HR@orwell-housing.co.uk

Working for us

Including volunteers Orwell employs over 570 trained people who are dedicated and enthusiastic, delivering tailored services to meet individual requirements.

There are plenty of things Orwell offers for its staff. These include uniform, training, car loans, season ticket loans, eye care vouchers and child care vouchers. There is plenty more so please read ahead and check out what make Orwell stand out from the rest.

At Orwell, we embrace diversity in all that we do. Our communities are diverse and we are committed to making sure our employee groups are equally diverse, so that we can truly connect with our customers and service users. With this in mind we welcome applications from all individuals and will consider reasonable adjustments for the successful candidate. We believe that everyone has the capacity to learn and grow. From first-class customer service training to technical training depending on the requirements of your role, you can look forward to a wealth of learning opportunities that will equip you with the skills and confidence to be the best you can be.

We are equally excited about employing people with many years’ industry experience and qualifications as we are to employ people with different working backgrounds and not necessarily all the qualifications; the overriding need is that our people demonstrate the following qualities:

  • A good performance track record
  • Positive attitude
  • Excellent people/communication skills
  • A passion to achieve high standards

Our leaders, from directors to team leaders, play a vital role in recruiting ‘right first time – in time’, often in dynamic circumstances. They are often thinking about the people who can do the job both now and in the future and use a variety of approaches to test this, including competency based interviews.

If Orwell sounds like the kind of organisation that you'd like to work for, be sure to take a look at our Work with Orwell page on our website and follow us here on icanbea for the latest opportunities and news.

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