About Us
First Home Improvements provides a professional local service for high quality products and installations of windows, doors, conservatories, porches, guttering and garage doors.
We’re all working together: that’s the secret.
As one of the longest established double-glazing companies, with our roots going back to the early 1970s emanating from Norwich (we are based near Roarr (Dinosaur Park) in Lenwade). First Home Improvements offer a first-class service to help customers select the best double glazing and related products to meet their needs and requirements.
We offer exclusive and innovative products that are made to the highest possible standards using traditional hand-crafted methods. “We are big enough to cope and small enough to care”. All our uPVC units are sourced from quality assured suppliers.
Careers
Careers at First Home Improvements are centred on a busy, collaborative and agile environment, where you work with like-minded people every day. It’s an environment where you’ll need to make decisions, not pass the buck, but operate with supportive team members around you. We need people who wish to take the opportunity to develop themselves, where you take responsibility for your work and its successful delivery.
We invest in our people. As your career develops, we’re committed to supporting the aspirations for those that wish to become recognised by the Professional Body / Chartered organisation of your choice. We’ll reward you with competitive pay, reviewed on an annual basis and the opportunity to develop and grow within the Company. On top of that you can expect additional benefits.
A big part of life at First Home Improvements is driven by our culture. Friends and family are important to us, and we like to build on that ethos with our staff led by our active Sports, Social & Charities group, with crazy golf, social evenings, pizza days, quiz nights, Christmas parties, dress down days and (the very popular) cake sales being just a few examples of what we like to get up to.
Apprentices & Trainees
An apprenticeship boasts the advantage of blended learning, giving you the opportunity to attain recognised qualifications whilst gaining crucial on the job knowledge and transferable skills. Another considerable factor is the chance to earn while you learn.
So, whether you are finishing school/ college or have already ventured out into the world of work and are looking for a career change, our apprenticeships will put you on the path to success.
Alongside apprenticeships we offer internal trainee schemes tailored to those seeking a foothold into the industry at various levels. We collaborate with a variety of trusted providers, offering courses in Business Administration, Customer Services and Human Resources at Levels 2 and 3 being some examples.
We currently offer the below apprenticeships:
- Customer Service
- Business Administration
- Digital Marketing
- Finance
- Infrastructure Technician
If you would like to find out more details on the schemes or opportunities available, then please contact us via recruitment@firsthomemprovements.co.uk or visit our website
Further training
When you look past your apprenticeship or trainee role, we at First Home Improvements are committed to continuing your future development and actively support accredited training schemes with The Institute of Leadership & Management, The Chartered Institute of Personnel & Development, and some other non-accredited schemes to help individuals develop their potential, both in work and personal life.
Apprenticeship & Trainee Case Studies
Leo: Our Stationery Co-Ordinator who joined us in 2021 via our apprenticeship scheme
Lucy: An established Customer Service Team Leader, who joined via our apprenticeship scheme.
“I joined First Home Improvements in 2019 as a Level 3 Business Administration Apprentice in the Conservatory Department.
After completing my apprenticeship and achieving a distinction, I was offered a permanent position in the Installations Department.
In September 2022, there was a vacancy to join the Customer Contact Centre as Trainee Team Leader. I decided it was my time to develop my skills and experience, so I applied I was ecstatic as my application was successful! Since joining the team, I have now become a fully trained Customer Service Team Leader and manage a small. In June 2024, I was offered the opportunity to further develop myself and was enrolled on a fully funded Leadership and Management qualification. I hope to stay with the company for many more years to come and to further my development and training over the coming years!"
Leah: Leah joined us in 2020 on an apprenticeship scheme for Customer Services Level 2
“I started at First Home Improvements in September 2020 as a Sales Administrator after leaving school. I began by doing a Level 2 Customer Service Apprenticeship where I passed my Maths & English before achieving a distinction with the help and support from my team here. 12 months after joining I was then offered a permanent position, which I accepted! During the last 5 years I have had the opportunity to undertake new tasks and work in different departments seeing other aspects of the business. The last 5 years here at First I have built good connections with our showroom managers supporting them and them supporting me, helping me grow and learn. Day to day tasks can include sending out relevant reports , processing customer contracts and checking over customer finance applications.”
Charlie: A Customer Service Advisor, who has joined via our apprenticeship scheme.
