First Home Improvements

Station Rd, Lenwade, Norwich, NR9 5LY

About Us

First Home Improvements provides a professional local service for high quality products and installations of windows, doors, conservatories, porches, guttering and garage doors.

We’re all working together: that’s the secret.

As one of the longest established double-glazing companies, with our roots going back to the early 1970s emanating from Norwich (we are based near the Dinosaur Park in Lenwade). First Home Improvements offer a first-class service to help customers select the best double glazing and related products to meet their needs and requirements.

We offer exclusive and innovative products that are made to the highest possible standards using traditional hand-crafted methods. “We are big enough to cope and small enough to care”. All our uPVC units are sourced from quality assured suppliers.


Careers at First Home Improvements are centred on a busy, collaborative and agile environment, where you work with like-minded people every day. It’s an environment where you’ll need to make decisions, not pass the buck, but operate with supportive team members around you. We need people who wish to take the opportunity to develop themselves, where you take responsibility for your work and its successful delivery.

We invest in our people. As your career develops, we’re committed to supporting the aspirations for those that wish to become recognised by the Professional Body / Chartered organisation of your choice. We’ll reward you with competitive pay, reviewed on an annual basis and the opportunity to develop and grow within the Company. On top of that you can expect additional benefits.

A big part of life at First Home Improvements is driven by our culture. Friends and family are important to us, and we like to build on that ethos with our staff led by our active Sports, Social & Charities group, with crazy golf, social evenings, pizza days, quiz nights, Christmas parties, dress down days and (the very popular) cake sales being just a few examples of what we like to get up to.

Apprentices & Trainees

An apprenticeship boasts the advantage of blended learning, giving you the opportunity to attain recognised qualifications whilst gaining crucial on the job knowledge and transferable skills. Another considerable factor is the chance to earn while you learn.

So, whether you are finishing school/ college or have already ventured out into the world of work and are looking for a career change, our apprenticeships will put you on the path to success.

Alongside apprenticeships we offer internal trainee schemes tailored to those seeking a foothold into the industry at various levels. We collaborate with a variety of trusted providers, offering courses in Business Administration, Customer Services and Human Resources at both Levels 2 and 3 being some examples.

We have worked with a range of local providers to support our apprentices and trainees in their first work opportunities. Apprenticeships in Business Administration, Customer Services, Human Resources at levels 2 and 3 being some examples.

We currently offer the below apprenticeships:

  • Customer Service                                                          
  • Business Administration
  • Digital Marketing
  • Finance
  • Infrastructure Technician

If you would like to find out more details on the schemes or opportunities available, then please contact us via or visit our website 

Further training

When you look past your apprenticeship or trainee role, we at First Home Improvements are committed to continuing your future development and actively support accredited training schemes with The Institute of Leadership & Management, The Chartered Institute of Personnel & Development, and some other non-accredited schemes to help individuals develop their potential, both in work and personal life.

Apprenticeship & Trainee Case Studies

Leo: Our Stationery Co-Ordinator who joined us in 2021 via our apprenticeship scheme

 "I successfully applied for an apprenticeship at First Home Improvements in 2021. After 12 months I passed my “Level 2 Customer Service Practitioner” apprenticeship and the Company offered me a full-time employed role, which I accepted. As my first job, I’ve found it’s a really nice place to work; I’m in the Procurement & Transport Team, which is a small team who all work together really well. My work is quite varied, which I like. Part of my job is to organise and dispatch stationery and uniform stock to our regional showrooms and depots. On a daily basis, I complete stock checks and stationery orders placed by different departments across the country, contact external suppliers regarding queries and requests and completing monthly inventory reports.”

Ricardo: An established Service Support Supervisor, who joined us as a trainee.

“I joined the team at First Home Improvements just over 4 years ago as I hadn’t really settled into a role I enjoyed at that stage. I immediately found a connection with the team here and found great support from my manager in the Customer Contact Centre which was quite small at the time. Since then, we’ve grown a lot. Hard work is recognised by the company as I’ve been developed and promoted several times whilst at First and likewise my peers have also been through the same journey as me, I’ve just been promoted and I’m now the Service Support Supervisor, so I now have a team of my own to grow and develop! I’m also receiving our own internal management training and an external “Leadership & Management L3 Certificate” through the ILM. I enjoy my life at work and the company values align with my own, work is challenging, fun and you work with good people which is very important to me."

Leah: Leah joined us in 2020 on an apprenticeship scheme for Customer Services Level 2

“I started at First Home Improvements in September 2020 as a Sales Administrator after leaving school. I began by doing a Level 2 Customer Service Apprenticeship where I passed my Maths & English before achieving a distinction with the help and support from my team here. 12 months after joining I was then offered a permanent position, which I accepted! During the last 18 months I have had the opportunity to undertake new tasks and work in different departments seeing other aspects of the business. My normal day to day as an Administrator consists of checking and uploading contracts, checking customer finance applications, uploading lead data to our systems, sending out relevant reports and supporting all our showrooms which I have developed a great working relationship with.”

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