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First Home Improvements

Station Rd, Lenwade, Norwich, NR9 5LY
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About Us

First Home Improvements provides a professional local service for high quality products and installations of windows, doors, conservatories, porches guttering and garage doors.

We’re all working together: that’s the secret.

As one of the longest established double-glazing companies, with our roots going back to the early 1970s emanating from Norwich (we are based near the Dinosaur Park in Lenwade). First Home Improvements offer a first-class service to help customers select the best double glazing and related products to meet their needs and requirements.

We offer exclusive and innovative products that are made to the highest possible standards using traditional hand-crafted methods. “We are big enough to cope and small enough to care”. All our uPVC units are sourced from quality assured suppliers.

Careers

Careers at First Home Improvements are centred on a busy, collaborative and agile environment, where you work with like-minded people every day. It’s an environment where you’ll need to make decisions, not pass the buck, but operate with supportive team members around you. We need people who wish to take the opportunity to develop themselves, where you take responsibility for your work and its successful delivery.

We invest in our people. As your career develops, we’re committed to supporting the aspirations for those that wish to become recognised by the Professional Body / Chartered organisation of your choice. We’ll reward you with competitive pay, reviewed on an annual basis and the opportunity to develop and grow within the Company. On top of that you can expect additional benefits, such as, a pension, free life cover and free parking. 

A big part of life at First Home Improvements is driven by our culture. Friends and family are important to us, and we like to build on that ethos with our staff led by our active Sports, Social & Charities group, with crazy golf, social evenings, pizza days, quiz nights, Christmas parties, dress down days and (the very popular) cake sales being just a few examples of what we like to get up to.

Apprentices & Trainees

We have worked with a range of local providers to support our apprentices and trainees in their first work opportunities. Apprenticeships in Business Administration, Customer Services, Human Resources at levels 2 and 3 being some examples.

Apprenticeship roles are generally in an office environment here at First, and these will be typically 12-24 month schemes focused on growing and developing you within our industry and environment. We consider taking apprentices on at various times of the year.

From time to time we also have trainee posts for those young people over 18, where these opportunities are supported by our own internal training programme (or apprenticeships if appropriate) to give young people a foothold into the industry at various levels.

We are currently recruiting for the below positions:

  • Order Processing Apprentice
  • Remake Order Processor Apprentice

If you would like to find out more details on the schemes or opportunities available, then please contact us via recruitment@firsthomemprovements.co.uk

Further training

When you look past your apprenticeship or trainee role, we at First Home Improvements we are committed to continuing your future development and actively support accredited training schemes with The Institute of Leadership & Management, The Chartered Institute of Personnel & Development, and some other non-accredited schemes to help individuals develop their potential, both in work and personal life.

Apprenticeship & Trainee Case Studies

Leo: Our Stationery Co-Ordinator who recently joined us in 2021 via our apprenticeship scheme

 "I successfully applied for an apprenticeship at First Home Improvements. I didn’t want to stay on at school so I’m pleased to have started my “Level 2 Customer Service Practitioner” apprenticeship with the Company this year, which will take me 12 months. I plan to then start my Level 3. This is my first job and it’s a really nice place to work. I’m in the Procurement & Transport Team, which is a small team who all work together really well. My work is quite varied, which I like, and it’s great to earn money while learnings and gaining experience in a real job. Everyone here is very supportive of me.”


Ricardo: An established Customer Service Supervisor, who joined us as a trainee.


“I joined the team at First Home Improvements just over 4 years ago as I hadn’t really settled into a role I enjoyed at that stage. I immediately found a connection with the team here and found great support from my manager in the Customer Contact Centre which was quite small at the time. Since them we’ve grown a lot and I’ve been promoted, so I now have a team of my own. I’m receiving our own internal management training and am looking forward to starting the external “Leadership & Management L3 Certificate” through the ILM in the New Year.  I really like working here, it’s challenging, fun and you work with good people which is important to me.”

Leah: Leah joined us in 2020 on an apprenticeship scheme for Customer Services Level 2

“I joined First Home Improvements in September 2020 at 16 in the Sales Administration team, where there are 10 of us. Staying on at school wasn’t really for me. I’ve steadily worked through my apprenticeship which I’ll complete before Christmas, with regular support from the training provider as well as my own manager. I’ve had really nice feedback as to my progress at work and my development over the last year. I’ve also passed my Maths and English qualifications as part of the apprenticeship training of which I’m quite proud. As a result, the company have already offered me a permanent job which I’ve accepted. I’ve had the opportunity to work in other departments, so I can see other aspects of our business.”

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