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Sue Ryder Retail

Suffolk and Nationwide

We're there when it matters

Sue Ryder supports people through the most difficult times of their lives. For over 65 years our doctors, nurses and carers have given people the compassion and expert care they need to help them live the best life they possibly can. Whether that’s a terminal illness, the loss of a loved one or a neurological condition – we’re there when it matters.  We are funded through various fundraising activities, donations and our chain of 450+ retail outlets, and 83p of every £1 raised goes to fund our health care

We are committed to delivering exceptional care for patients and their families.  In line with national health and social care priorities, we want to deliver the highest quality of patient safety and clinical effectiveness, and ensure the highest level of compassionate care.

At Sue Ryder, we put our patients and service users at the heart of everything we do. We tailor our care to suit the individual needs of each person we care for and their families. We go the extra mile to find out what’s important to each person and support them to make their own choices.

Sue Ryder also has an online community that is there to support people who have been bereaved.  Since the community launched in 2015, it’s connected tens of thousands of people going through a difficult time, and it’s still growing. It now supports more than 8,000 people every month.

We also offer some online bereavement counselling.

Why join the Sue Ryder Team?

Not only do we want to put personalisation at the heart of our care provision, it’s also at the heart of our organisation, in our people, and in what we do. Every single one of our people is different and it's our variety that makes us interesting.

Across the UK in our care hubs and community support, charity shops and offices, we have:

  • 450+ shops
  • 3,000 staff
  • 12,000 volunteers
  • seven registered hospices
  • four neurological care centres
  • homecare and neurological care in Scotland
  • three office locations.

We're committed to making Sue Ryder a great place to work for our people, each and every one of them. Above all, our people are proud. Whoever they are, whatever they do, they’re proud of the expert and compassionate care that we provide as a charity.

Many people believe that once you have a life-changing illness there’s little left. We don’t.

Work in our shops

No two days are ever the same in a Sue Ryder shop - we sell everything from pre-loved jumpers top vintage vinyl and household electrical to armchairs.

As well as sorting, pricing and merchandising the huge variety of donated goods that come in every day, there’s a whole range of other jobs to be done. You could find yourself running a local raffle, encouraging people to donate items or to volunteer with us.

Our shops really engage with the local community. And it is this link that makes our shops so successful in raising income for our vital healthcare work. It's part of what makes working for Sue Ryder so rewarding.

Volunteer with us

- "I volunteer because I get more out of it than I give to it, I feel good about doing it, it's like magic to me"

Our volunteers make all the difference.  

A number of volunteering roles are available, they range from 'General Shop Volunteer to Stockroom Assistant, eBay Expert to Facebook Fanatic, Department and Lead Volunteers. Developing people is important to Sue Ryder and short courses and NVQ 2's in Retail, Customer Service, Team Leading and Warehousing are available. Take a look at our volunteering professions leaflet (pdf) for more information.

Interested in volunteering? To apply go to your nearest shop webpage. You can also pop into the shop to book a taster session to try it out first. Our Retail volunteers can join from the age of 17. 

Volunteering for Sue Ryder is a great way to learn new skills, meet new people and gain friends, and get involved in your local community. Everyone’s contribution is valued. In fact over 90% of our volunteers* are proud to volunteer their time with us and would recommend us to others. And you’ll help us to be there when it matters for people in need of palliative, neurological or bereavement support.  Take a look at our volunteering leaflet (pdf) for more information.

Find out more

We're currently expanding our retail chain nationally, so now is a good time to get involved with Sue Ryder. We offer a competitive salary and support career progression. And we have a variety of full and part time roles in our shops both large and small.  For more information, use the links provided to our website and follow us here on icanbea... for the latest news and opportunities.

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