Sue Ryder Retail

Norfolk, Suffolk and Nationwide

We're there when it matters

Sue Ryder supports people through the most difficult times of their lives. For over 65 years our doctors, nurses and carers have given people the compassion and expert care they need to help them live the best life they possibly can. Whether that’s a terminal illness, the loss of a loved one or a neurological condition – we’re there when it matters.  We are funded through various fundraising activities, donations and our chain of 450+ retail outlets, and 80p of every £1 raised goes to fund our health care. 

We take the time to understand what’s important to people and give them choice and control over their care. This might be providing care for someone at the end of their life, in our hospices or at home. Or helping someone manage their grief when they’ve lost a loved one. Or providing specialist care, rehabilitation or support to someone with a neurological condition.

We want to provide more care for more people when it really matters. We see a future where our palliative and neurological care reaches more communities; where we can help more people begin to cope with bereavement; and where everyone can access the quality of care they deserve.

Why join the Sue Ryder Team?

The collective impact of volunteers across Sue Ryder is huge, but their individual contribution is extraordinary. From managing donations at our charity shops to running a marathon, raising funds for our work or comforting a patient during the last hours of their life, volunteers show compassion, capability and kindness in everything they do. As a volunteer with Sue Ryder, you’ll have the opportunity to feel connected, kickstart your career, share your skills and help your local community.

Across the UK, we have:

  • 450+ shops
  • 3,000 staff
  • 9,000 volunteers
  • seven registered hospices
  • four neurological care centres
  • homecare and neurological care in Scotland
  • three office locations

Not only do we want to put personalisation at the heart of our care provision, it’s also at the heart of our organisation. Every single one of our people is different and it's our variety that makes us interesting. We're committed to making Sue Ryder a fantastic place to work and to volunteer, where everyone feels valued and supported. Whoever they are, whatever they do, without our volunteers we simply couldn’t achieve our ambition to provide more expert care for more people.

Work in our shops

No two days are ever the same in a Sue Ryder shop - we sell everything from pre-loved jumpers to vintage vinyl and household electrical to armchairs.

As well as sorting, pricing and merchandising the huge variety of donated goods that come in every day, there’s a whole range of other jobs to be done. You could find yourself running a local raffle, encouraging people to donate items or supporting other people to volunteer with us.

Our shops really engage with the local community, and it is this link that makes our shops so successful in raising income for our vital healthcare work. It's part of what makes working for Sue Ryder so rewarding.

Volunteer with us

"I volunteer because I get more out of it than I give to it, I feel good about doing it, it's like magic to me"

Our volunteers make all the difference.  

A number of volunteering roles are available, ranging from General Shop Volunteer to Stockroom Assistant, eBay Expert to Facebook Fanatic, Department Volunteer to Lead Volunteer. At Sue Ryder, we believe developing our people is important and short courses and NVQ 2's in Retail, Customer Service, Team Leading and Warehousing are available. Take a look at our volunteering professions leaflet (pdf) for more information.

Interested in volunteering? To apply, go to your nearest shop webpage. You can also pop into the shop to book a taster session to try it out first. Our Retail volunteers can join from the age of 17. 

Volunteering for Sue Ryder is a great way to learn new skills, meet new people and gain friends, and get involved in your local community. Everyone’s contribution is valued. You’ll help us to be there when it matters for people in need of palliative, neurological or bereavement support.  Take a look at our volunteering leaflet (pdf) for more information.

Find out more

We have a variety of full and part time roles in our shops both large and small, and we offer a competitive salary and support career progression. For more information, use the links provided to our website and follow us here on icanbea... for the latest news and opportunities.

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