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Job Description

Air Cabin Crew deal directly with customers on-board the aircraft, in terms of keeping them safe, serving them food and showing them on and off the aircraft. They are trained to deal with security, safety and emergency procedures and administer first aid if required. Air cabin crew often work shifts that will involve irregular and unsociable hours.

Entry Requirements

You will usually need:

  • to be at least 18 (21 for some airlines)
  • GCSEs at grades 9 to 4 (A* to C) or equivalent, in English and maths 
  • the ability to swim
  • a valid passport with no restrictions for the countries the airline travels to

You’ll also need clearance from the Disclosure and Barring Service (DBS).

You'll find it useful to have experience in a customer service role. It may also help if you can speak a second language.

You could also get into this job through an apprenticeship.

Careers that Move has information and advice about careers in the passenger transport and travel industries.

Career Path and Progression

With experience, you could progress to cabin crew supervisor or a senior air cabin crew role. 

You could also work in a ground-based role like cabin crew training, recruitment, passenger services, marketing or sales.

Related careers you may be interested in:

  • Airline customer service agent
  • Airline pilot
  • Airport information assistant
  • Resort representative
  • Travel agent

National Government Policy states that all students should have achieved at least a Grade 4 or C Grade in English & Maths at GCSE.  Achieving this minimum grade in these subjects will increase the opportunities open to you, support your future career development and prospects.

Students who do not meet this standard will be supported to continue to study English and Maths through full-time education or an Apprenticeship.

Required Skills

  • Excellent communication and customer service skills
  • A friendly and outgoing personality
  • Organised
  • Well presented
  • Efficient
  • Diplomatic and tactful
  • Able to keep calm in emergencies or when dealing with difficult passengers
  • Assertive
  • A good level of fitness

Starting Salary

£12,000 to £30,000

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