Insurance Claims handler deal with the administrative side of the claim, they will calculate the amount, contact the client for any missing information, help with any queries regarding the claim, review the policy to determine coverage and process the claim for payment or further investigation.
There are various ways in which you can get into this role:
You could apply for an advanced (level 3) apprenticeship as an insurance practitioner
You will usually need:
- 5 GCSEs at grades 9 to 4 (A* to C) or equivalent including English and maths
You could join one of large insurance company training schemes, you may need:
- A levels
- or a degree in a relevant subject like business or maths
Work based route
You could start as an admin assistant and work your way up to a claims handler, or you could just apply directly for a claims handler position, you will usually need:
- GCSEs at grades 9 to 4 (A* to C) including English and maths
You could take the Chartered Insurance Institute (CII) Foundation Insurance Test (FIT) award to gain a basic understanding of insurance.
Career Path and Progression
With experience, you could work as a claims negotiator, or be promoted to claims manager.
You could move into other areas of insurance like loss adjusting, broking, account management, or compliance. With experience, you could work as a claims negotiator, or be promoted to claims manager.
You could move into other areas of insurance like loss adjusting, broking, account management, or compliance.
Related careers you may be interested in:
- Insurance broker
- Insurance claims manager
- Insurance underwriter
- Insurance loss adjuster
- Excellent IT and admin skills
- Good telephone manner
- Good communication skills both written and verbal
- Able to work to deadlines
- The ability to prioritise workloads
- Patience and the ability to remain calm in stressful situations
£15,000 to £28,000