Shop Managers or Retail Managers are responsible for all aspects of running the store to increase efficiency and profitability. They are required to deal with human resources issues (such as preparing staff rotas and running appraisals and interviews), marketing, logistics, IT, customer services (either face to face or via telephone / email), as well finance. They normally report in report to the Area Manager for larger chain organisations.
Essentially it is their job to ensure that all the resources of the store (human or otherwise) work together well for the benefit of the owners and to the satisfaction of customers.
The role can apply to almost any physical commercial product or service, meaning you could work in shops retailing fashion items, music games and dvds, hardware, computing and mobile technologies, food, books - the list is almost endless.
You could get into this job in a number of different ways, like:
- being promoted from within a retail department
- moving from a management job in a related job area
- from a graduate trainee management scheme
- from a management apprenticeship scheme
Customer service experience is sometimes more useful than qualifications in retail management.
You could get into this job through an apprenticeship.
Career Path and Progression
With experience you could progress into area or regional management.
You could also move into more specialist areas, like customer service, training and operations management.
Related careers you may be interested in:
- Builders' merchant
- Dispensing optician
- Franchise owner
- Retail merchandiser
- Sales assistant
National Government Policy states that all students should have achieved at least a Grade 4 or C Grade in English & Maths at GCSE. Achieving this minimum grade in these subjects will increase the opportunities open to you, support your future career development and prospects.
Students who do not meet this standard will be supported to continue to study English and Maths through full-time education or an Apprenticeship.
- a strong interest in the area of sales and products of you (potential) employer
- the ability to make decisions
- good interpersonal and leadership skills
- the ability to motivate others
- to be able to work under pressure to meet targets
- to be creative
- to be organised
- good IT skills
- a shrewd business sense
- very good customer service skills
£20,000 to £70,000