Call Centre Assistants call or receive calls from potential and existing clients and use CRM software to deal with their queries, enquiries or complaints. They may be set customer service targets which will be monitored by the customer service manager.
There are no set requirements, although you should have a good general standard of literacy, numeracy and IT skills. Job interviews often include practical telephone and keyboard tests.
Some jobs may require more specialised knowledge, for example an IT support helpline or an advice service. For these you may need to have suitable qualifications, or be willing to be trained.
Many colleges offer introductory courses in call centre techniques, which may help when looking for work.
You could get into this job through an apprenticeship.
Career Path and Progression
With experience and training, you could progress to team leader and management level.
You could also move into human resources, resource planning, marketing and training.
You may be interested in:
- Telesales executive
- Customer service assistant
- Customer services manager
- Emergency medical dispatcher
- Financial services customer adviser
National Government Policy states that all students should have achieved at least a Grade 4 or C Grade in English & Maths at GCSE. Achieving this minimum grade in these subjects will increase the opportunities open to you, support your future career development and prospects.
Students who do not meet this standard will be supported to continue to study English and Maths through full-time education or an Apprenticeship.
Excellent communication skills, good telephone manner, confidence, able to work independently as well as part of a team, good IT skills, the ability to deal with all types of people.
£13,500 to £28,000