Call Centre Assistants call or receive calls from potential and existing clients and use CRM software to deal with their queries, enquiries or complaints. They may be set customer service targets which will be monitored by the customer service manager.
Good standard of education, on the job training will be given.
Excellent communication skills, good telephone manner, confidence, able to work independently as well as part of a team, good IT skills, the ability to deal with all types of people.
£15,000 to £20,000