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Job Description

Customer Service Advisors deal directly with customers either face to face, on the phone or by email listening to their enquiries and dealing with them quickly and efficiently as possible. They will help promote the company and inform customers about the services and products that they offer and may have to also deal with customer complaints.

Entry Requirements

There are no set requirements, but you'll need a good level of general education. GCSEs in English, maths and ICT may be useful.

Experience or a qualification in customer service or contact centre operations could also help.

You could get into this job through an apprenticeship.

Career Path and Progression

With experience, you could progress to team leader or customer services manager.

You could also move into sales or account handling.

Related careers you may be interested in:

  • Air cabin crew
  • Airline customer service agent
  • Airport information assistant
  • Personal shopper
  • Counter service assistant

National Government Policy states that all students should have achieved at least a Grade 4 or C Grade in English & Maths at GCSE.  Achieving this minimum grade in these subjects will increase the opportunities open to you, support your future career development and prospects.

Students who do not meet this standard will be supported to continue to study English and Maths through full-time education or an Apprenticeship.

Required Skills

Excellent communication skills both written and verbal, interpersonal skills, the ability to keep calm under pressure, patience, friendly and tactful personality, the ability to diffuse volatile situations, able to work well in a team, good organisation and time keeping skills.

Starting Salary

£12,500 to £30,000

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