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Job Description

An Insurance Loss Adjuster will check that claims have been made in accordance with a policy holders' contract and decide how much compensation the insurance company will need to pay out to the policy holder.  They will visit sites to survey damage, interview clients, take photos of the site and gather other evidence such as security camera footage or police reports, they will also organise clean-up operations and arrange building repairs if necessary.

Entry Requirements

You could get into this role through an insurance company graduate training scheme, an apprenticeship or a work based route.

University / graduate training scheme

You would need to get your degree before applying for a place on an insurance company's graduate training scheme.

Relevant degrees include:

  • Business studies
  • Finance
  • Law
  • Surveying
  • Construction

Entry requirements for your degree course can vary but you will usually need:

  • 2 or 3 A levels or equivalent

University Course Search


You may be able to find a higher level apprenticeship (level 4, 5 or 6) for insurance professionals

You usually need:

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) including English and maths 
  • and at least 2 A levels or equivalent 

Find an Apprenticeship

Work based route

You can work your way up from a junior position such as a claims technician, loss adjuster assistant, or claims manager.
You’ll usually do this by working towards insurance industry qualifications accredited by the Chartered Insurance Institute (CII) or the Chartered Institute of Loss Adjusters (CILA). 

Career Tips

It will help to get some relevant work experience whilst you’re studying. 

Career Path and Progression

With experience, you could specialise in a particular type of claim, move into management, or work overseas for a global business.

You could become self-employed and work freelance. If you become a chartered loss adjuster, you could set up your own practice and run your own company.

Related careers you may be interested in:

  • Insurance broker
  • Insurance claims manager
  • Insurance claims handler
  • Insurance risk surveyor
  • Insurance technician

Required Skills

  • Able to make decisions
  • Good customer service skills
  • Able to keep calm when dealing with difficult situations
  • Ability to work under pressure and to deadlines
  • Good admin and IT skills
  • Strong communications skills both written and verbal
  • Good negotiation skills

Salary Range

£15,000 to £80,000

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