About Us

Timpson is the UK’s leading retail service provider employing over 5,600 colleagues, with 2,000 owned stores and 119 "Snappy Snaps" franchises throughout the UK and Ireland. Timpson has been established in 1865 and is family owned and run by John Timpson as Chairman.

Our huge range of services includes: Key cutting, shoe repairs dry cleaning, engraving, mobile & tablet repairs, watch straps and batteries...and much more.

The Group continues to expand by opening new stores (mostly concessions or pods in supermarkets), growing its photo business, including the recently converted Tesco Photo Estate and Tesco online service, expanding its national locksmiths business and introducing new services such as mobile phone and iPad repairs.

The Timpson ethos is to provide great customer service and to do this we operate an ‘Upside Down’ management style.  We believe the best way to give great customer service is to give freedom to the colleagues that serve customers.  The management teams delegate authority but retain responsibility and we have only 2 rules:

• Look the part
• Put the money in the till

Our colleagues in-store are supported by:

• 32 area teams, that consist of an area manager and a team of area development managers and mobile managers – each team supports about 40 stores.
• 5 Excellence Centres that provide specialist help and services on shoe repairs, keys, watch repairs, engraving and photo-processing.
• 21 dry cleaning hubs supporting our network of 750 dry cleaning stores.
• 2 warehouses, including a specialist photo warehouse in Ellesmere Port.
• A support office - Timpson House - based in Manchester which provides support to the store colleagues with people support, training, customer care, shop development, buying, payroll and finance.

Working at Timpson 

At Timpson, all of our colleagues are considered to be part of our family, and looking after them is our number one priority. We know that as long as we employ great colleagues and we look after them well, they’ll provide our customers with amazing service.

TRAINING AND DEVELOPMENT
We don’t expect you to know how to cut a key or repair a pair of shoes when you join us. We believe in investing in and developing our own people. This is why all of our colleagues begin a comprehensive training scheme on their first day with the business. As a general rule, we promote from within, so we love ambitious people who want to progress in their careers with us.

OPPORTUNITIES FOR ALL
Timpson is a true equal opportunities employer with a simple and transparent recruitment model- we look for great personalities! We will consider anyone and everyone for a role within our business, regardless of their background or history. This includes ex-offenders and other marginalised groups.

BENEFITS OF A JOB WITH TIMPSON
We pay our colleagues as much as we can afford, rather than as little as we can get away with. In addition to receiving a basic wage, every single colleague is part of a bonus scheme relevant to their part of the business.

We believe that sharing our profits with our colleagues is one of the keys to our success. We offer a wide variety of other benefits to our colleagues; from having your birthday off, to free to use holiday homes, we also offer you use of the company limousine if you get married, as well getting an extra £100 in your wages and a week off work!

The Timpson Foundation 

The Timpson Foundation specialises in the recruitment of marginalised groups within society as well as supporting numerous other socially minded projects.

We are very proud to say that Timpson is now one of the largest employers of ex-offenders in the UK. Approximately 10% of our workforce is made up of people who have criminal convictions. We believe in giving people a second chance. We don’t judge people on what they have done in the past, preferring instead to focus on what they can do in the future.