Timpson is the UK’s leading retail service provider employing over 5,600 colleagues, with 2,000 owned stores and 119 "Snappy Snaps" franchises throughout the UK and Ireland. Timpson has been established since 1865 and is family owned and run by John Timpson as Chairman and James Timpson as Chief Executive.
The Group continues to expand by opening new stores (mostly concessions or pods in supermarkets), growing its photo business, including the recently converted Tesco Photo Estate and Tesco online service, expanding its national locksmiths business and introducing new services such as mobile phone and iPad repairs.
Working at Timpson
Here at Timpson, we have great jobs for great people. We are a family run business who never forget that without employing great colleagues we wouldn’t have a business in the first place. Our colleagues are the heart and soul of our company and everyone is considered to be part of the Timpson family. We know that when our colleagues are happy they care about the service they provide which in turn is good for business.
We pay our colleagues as much as we can afford rather than as little as we can get away with. We offer full training from day one and really do invest in, and develop, our colleagues. At Timpson we like our colleagues to better themselves and we help you to get that promotion. We encourage you to be ambitious and hard work is always recognised and rewarded. Our branch managers earn a good basic pay and many earn more due to our fantastic bonus scheme. We believe Timpson is a great place to work, this is proven out by the fact that 50% of our new recruits are recommended by an existing colleague.
OPPORTUNITIES FOR ALL
Timpson really are an equal opportunities employer. We consider anyone for our vacancies as long as they are able to do the job. This includes ex-offenders and other marginalised groups. We recruit exclusively on personality and expect all of colleagues to be happy, confident and chatty individuals.
UPSIDE DOWN MANAGEMENT
At Timpson, we believe that delivering excellent customer service is the key to our success. Through our unique "upside down management" approach we give our colleagues total authority to do whatever they can to amaze our customers. If we make a mistake, then we can put it right there and then without the need to speak with a manager. We trust our colleagues to run our business as they see fit. We conduct a ‘happy index’ every year, which lets us know what our colleagues really think about how our business is being run and how they are being treated. We take this very seriously and regularly make changes depending on what has been raised.
At Timpson, we are really proud of the fact that all of our senior managers, have been promoted from within our business. Perry Watkins (Sales Director), Gouy Hamilton-Fisher (Colleague Support Director) and even James Timpson himself, have all started their careers working in a branch, repairing shoes and putting the kettle on!
BENEFITS OF A JOB WITH TIMPSON
Timpson really is a great place to work.
All Timpson colleagues get their Birthday off. We believe that nobody should have to work on their Birthday!
We offer our colleagues free use of our holiday homes throughout the UK.
We also offer you use of the company limousine if you get married, as well getting an extra £100 in your wages and a week off work!