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Job Description

Looks after customers on a package holiday. This will involve accompanying them on transport, in hotels and on activities, providing them with information, assistance and dealing with queries and questions. Salaries can vary as this is often seasonal work but most companies will provide free accommodation. Hours can be unsociable, working weekends and evenings.

Entry Requirements

You'll usually need:

  • to be 18 years old
  • experience of working with the public
  • 4 GCSEs at grades 9 to 4 (A* to C), including English and maths

You could get into this job through an apprenticeship.

You'll usually need a qualification in childcare to work as a children's representative.

It can also help if you've a good working knowledge of one or more foreign languages.

You may need specialist knowledge or skills for some holidays, like skiing skills.

Careers That Move has information and advice about jobs in the passenger transport and travel industries.

Career Path and Progression

You could progress to senior resort representative or regional manager.

You could go on to work in tourist information centres, or for tourist boards or travel agencies.

You could also become a self-employed tour guide.

Related careers you may be interested in:

  • Airline customer service agent
  • Tour manager
  • Tourist guide
  • Tourist information centre assistant
  • Travel agent

National Government Policy states that all students should have achieved at least a Grade 4 or C Grade in English & Maths at GCSE.  Achieving this minimum grade in these subjects will increase the opportunities open to you, support your future career development and prospects.

Students who do not meet this standard will be supported to continue to study English and Maths through full-time education or an Apprenticeship.

Required Skills

  • An outgoing and friendly personality
  • Confident in your own abilities
  • Good at public speaking
  • Able to keep calm in difficult situations and when under pressure
  • Good organisational skills
  • A common sense approach
  • Good listening and negotiation skills
  • Good problem solving abilities
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