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Job Description

The Customer Service Manager will manager a team of advisers dealing with queries that require higher authority and monitoring the effectiveness of the customer service.  They will be expected to motivate their team to ensure they are giving the best customer service possible and will also need to know their company's products and policies inside out to ensure the correct information is given to customers/clients.

Entry Requirements

There are no set requirements. You could:

  • start in a customer service role and work your way up
  • go on a management training scheme, if you already have experience and qualifications
  • join an organisation’s trainee scheme
  • do a foundation degree, HND or degree in business management, retail or banking
  • get into this career through a customer services advanced apprenticeship

Career Path and Progression

You could move into a more senior position, be responsible for customer service across a region, or become a customer service director for a whole organisation.Related careers

You may be interested in:

  • Airline customer service agent
  • Bar person
  • Customer service assistant
  • Hotel receptionist
  • Personal assistant

National Government Policy states that all students should have achieved at least a Grade 4 or C Grade in English & Maths at GCSE.  Achieving this minimum grade in these subjects will increase the opportunities open to you, support your future career development and prospects.

Students who do not meet this standard will be supported to continue to study English and Maths through full-time education or an Apprenticeship.

Required Skills

Good leadership and management skills, the ability to motivate your team, organised, excellent communication skills, the ability to listen and resolve problems, able to work well under pressure and keep calm in difficult situations, well presented.

Starting Salary

£20,500 to £70,000

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