The Customer Service Manager will manager a team of advisers dealing with queries that require higher authority and monitoring the effectiveness of the customer service. They will be expected to motivate their team to ensure they are giving the best customer service possible and will also need to know their company's products and policies inside out to ensure the correct information is given to customers/clients.
A degree is not always necessary to do this job but you would probably be required to have GCSE's in English and maths, some organisations may also require A Levels. You could work you way up from customer service assistant to manager.
Good leadership and management skills, the ability to motivate your team, organised, excellent communication skills, the ability to listen and resolve problems, able to work well under pressure and keep calm in difficult situations, well presented.
£18,000 to £25,000