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Job Description

Insurance Claims handler deal with the administrative side of the claim, they will calculate the amount, contact the client for any missing information, help with any queries regarding the claim, review the policy to determine coverage and process the claim for payment or further investigation.

Entry Requirements

You'll find it useful to have:

  • GCSEs at grades 9 to 4 (A* to C) including English and maths
  • IT skills
  • experience in office work or customer service

You could take the Chartered Insurance Institute (CII) Foundation Insurance Test (FIT) award to gain a basic understanding of insurance.

You could also join a large insurance firm’s graduate training scheme if you have A levels and relevant work experience, or a degree in a relevant subject, like business or maths.

You could get into this job through an apprenticeship.

Career Path and Progression

With experience, you could work as a claims negotiator, or be promoted to claims manager.

You could move into other areas of insurance like loss adjusting, broking, account management, or compliance. With experience, you could work as a claims negotiator, or be promoted to claims manager.

You could move into other areas of insurance like loss adjusting, broking, account management, or compliance.

Related careers you may be interested in:

  • Insurance broker
  • Insurance claims manager
  • Insurance underwriter
  • Insurance loss adjuster

Required Skills

  • Excellent IT and admin skills
  • Good telephone manner
  • Good communication skills both written and verbal
  • Able to work to deadlines
  • The ability to prioritise workloads

Starting Salary

£15,000 to £20,000

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