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Job Description

An IT Support Technician will monitor and maintain the computer systems and networks of an organisation.  They will support employees using IT equipment and will help find and correct software and hardware problems for computer users.

Entry Requirements

There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.

A college course in computing or IT support, and experience in customer service, will help.

You could get into this job through an apprenticeship.

If you work with young people or vulnerable adults, you’ll need clearance from the Disclosure and Barring Service (DBS).

Career Path and Progression

With experience, you could move into a supervisory or management role.

With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.

Related careers you may be interested in:

  • IT project manager
  • Audio-visual technician
  • IT service engineer
  • Network engineer
  • Network manager

National Government Policy states that all students should have achieved at least a Grade 4 or C Grade in English & Maths at GCSE.  Achieving this minimum grade in these subjects will increase the opportunities open to you, support your future career development and prospects.

Students who do not meet this standard will be supported to continue to study English and Maths through full-time education or an Apprenticeship.

Required Skills

  • A patient and methodical approach
  • The ability to work well under pressure and prioritise work loads
  • Excellent problem solving skills
  • The ability to explain complex issues to non technical users
  • Able to work on your own initiative or as part of a team

Starting Salary

£16,000 to £35,000

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