About Customer Service

Customer services provides advice to customers who are purchasing the companies services or products.

Being involved in customer services means dealing with customer both over the phone and face to face. You will have to be a resilient individual as you will have to deal with unhappy customers and customer complaints.

Many businesses have their own in-house customer services, but some companies choose to outsource their customer services; or the business is a customer services business.

Roles within the customer service vary from call centres, online support platforms, face to face service and many more. The majority of customer service roles can be entered at an entry level position or an apprenticeship. For higher level roles experience would be required.

Roles within customer services means that you will gain key transferable skills and this will enable you to move sectors and industries if you wish to do so.

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Did You Know?
There were 1.05 million people employed in public administration in March 2019.

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Pharmacy Services Assistant Apprenticeship - Clare Pharmacy
Closing Date:
15th August 2025
Salary:
£ 16575 per year
Location:
Clare, Suffolk
Employer description Clare Pharmacy is an independent NHS pharmacy providing NHS services to the local community. We also provide over the counter medication and Health and Beauty products. It is situated in the same two of Clare in Suffolk and serves a wide....
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Procurement Apprentice - University of Cambridge (School of Clinical Medicine)
Closing Date:
12th August 2025
Salary:
£ 19781 per year
Location:
Cambridge, Cambs
Employer description The School of Clinical Medicine currently employs nearly 3,000 people, spanning all varieties of staff type from Academic Professors to administrative support. The School aims to provide leadership in education, discovery and healthcare.....
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Scania Customer Advisor Apprenticeship - TRUCKEAST LIMITED
Applications for this role are now closed
Closing Date:
1st August 2025
Salary:
£15,704 to £25,396.80
Location:
Woolpit, Bury St. Edmunds,, Suffolk
Employer description TruckEast is an established Scania dealer, and one of the UK’s largest independently owned commercial vehicle workshop operators. Representing the Scania brand enables them to provide premium quality new and used vehicles for customers acr...
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Receptionist / Administrator Apprenticeship - Guildhall Surgery
Applications for this role are now closed
Closing Date:
31st July 2025
Salary:
£ 16575 per year
Location:
Sudbury, Suffolk
Employer description The Guildhall Surgery is a small rural General Practice with approx. 5,300 patient on our list, We have 2 General Partners who are supported by a team of nursing and administrative staff We treat patients for all aspects of their general h...
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Office Learning - Improve or learn office software for free
If you're looking to improve your office software skills or even learn them from scratch - there are plenty of free resources available for you use...
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Start-up support across Suffolk & Norfolk
Nurturing and facilitating Start-up businesses and self-employment across Suffolk!Our award winning new business team are here to help with your new business start-up plans. MENTA have a range of training options, new business advice and ongoing support availa...
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