About Customer Service

Customer services provides advice to customers who are purchasing the companies services or products.

Being involved in customer services means dealing with customer both over the phone and face to face. You will have to be a resilient individual as you will have to deal with unhappy customers and customer complaints.

Many businesses have their own in-house customer services, but some companies choose to outsource their customer services; or the business is a customer services business.

Roles within the customer service vary from call centres, online support platforms, face to face service and many more. The majority of customer service roles can be entered at an entry level position or an apprenticeship. For higher level roles experience would be required.

Roles within customer services means that you will gain key transferable skills and this will enable you to move sectors and industries if you wish to do so.

Did You Know?
The average time spent looking at a CV is 5-7 seconds, 1 spelling or grammar mistake and your CV will be thrown away. 76% of CVs are ignored if your email address is unprofessional.

7 Job roles in this sector

4 Organisations in this sector

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Apprentice Customer Service Advisor
Closing Date:
14th October 2019
Salary:
£9.00 p/h
Location:
Contact Centre, Stowmarket, Suffolk
You will thrive in a busy and target driven contact centre environment and will be passionate about getting it right first time, putting the customer at the heart of everything that you do.
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Trainee and Experienced Car Sales Executives
Location:
Lowestoft, Suffolk
Do you want to work for one of East Anglia’s most prestigious car dealerships?
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Meet and Greet
Location:
Ipswich (Ransomes Europark), Suffolk
We are looking for someone reliable, flexible, and confident who is well presented with excellent communication skills and the ability to work well both within a team and alone using their own initiative.
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Meet and Greet Receptionist
Location:
Ford Ipswich (Ransomes Europark), Suffolk
We are looking for someone reliable, flexible, and confident who is well presented with excellent communication skills and the ability to work well both within a team and alone using their own initiative.
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Ford Trainee and Experienced Car Sales Executives
Location:
Ipswich (Ransomes Europark), Suffolk
Do you want to work for one of East Anglia’s most prestigious car dealerships?
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Current Apprenticeships with Poultec
Poultec delivers Apprenticeships in over 20 subject areas, spanning a number industries and employers throughout the UK.
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