About Customer Service

Customer services provides advice to customers who are purchasing the companies services or products.

Being involved in customer services means dealing with customer both over the phone and face to face. You will have to be a resilient individual as you will have to deal with unhappy customers and customer complaints.

Many businesses have their own in-house customer services, but some companies choose to outsource their customer services; or the business is a customer services business.

Roles within the customer service vary from call centres, online support platforms, face to face service and many more. The majority of customer service roles can be entered at an entry level position or an apprenticeship. For higher level roles experience would be required.

Roles within customer services means that you will gain key transferable skills and this will enable you to move sectors and industries if you wish to do so.

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Did You Know?
28% of retail sales were made online in 2020.

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Regional MDU Desk Support - Openreach
Closing Date:
6th June 2022
Salary:
£25,860 plus 10% bonus
Location:
Ipswich, Suffolk
Employer description Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world. We're a wholly owned subsidiary of BT Group,...
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Customer Service Expert: £20,000 - £23,500 Norwich
Closing Date:
31st August 2022
Salary:
£20,000 - £23,500 plus benefits
Location:
Norwich, Norfolk
We want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as...
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Customer Care Colleagues - Barclays
Closing Date:
30th May 2022
Salary:
£22,100 Per Annum + Excellent Benefits
Location:
Bury St Edmunds/Hybrid, Suffolk
Employer description Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and busines...
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Customer Service Advisors
Closing Date:
31st May 2022
Salary:
£22,500
Location:
Norwich, Norfolk
We are seeking colleagues with customer service experience to join us as Customer Service Owners, based on the outskirts of Norwich on Broadland Business Park, in fabulous modern, bright, open plan offices with free parking. Evander is the UK’s leading provide...
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Crew Member - McDonald's, BSE
Closing Date:
1st September 2022
Salary:
Under 18 £8 per hour, 18+ £9.75 per hour
Location:
Bury St Edmunds, Suffolk
Employer description McDonald's Corporation is an American multinational fast-food corporation, founded in 1940 as a restaurant operated by Richard and Maurice McDonald. At McDonald’s, we’re proud to employ great people who are passionate about their jobs. Bu...
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Customer Service Advisor - Suffolk County Council
Closing Date:
13th June 2022
Salary:
£9.99 per hour
Location:
Stowmarket, Suffolk
Employer description Suffolk County Council is the administrative authority for the county of Suffolk, England. It is run by seventy-five elected county councillors representing sixty-three divisions. It is a member of the East of England Local Government Asso...
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