About Customer Service

Customer services provides advice to customers who are purchasing the companies services or products.

Being involved in customer services means dealing with customer both over the phone and face to face. You will have to be a resilient individual as you will have to deal with unhappy customers and customer complaints.

Many businesses have their own in-house customer services, but some companies choose to outsource their customer services; or the business is a customer services business.

Roles within the customer service vary from call centres, online support platforms, face to face service and many more. The majority of customer service roles can be entered at an entry level position or an apprenticeship. For higher level roles experience would be required.

Roles within customer services means that you will gain key transferable skills and this will enable you to move sectors and industries if you wish to do so.

Did You Know?
Over a third of Administrative and Secretarial workers are classed as working in the ‘public administration, education and health’ sector. The other sector that represents a large proportion of these workers is banking, finance and insurance.

7 Job roles in this sector

4 Organisations in this sector

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6 Posts

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Cleaner RPA 458161 closes 29 Mar 2019
Closing Date:
29th March 2019
Salary:
7.60
Location:
RAF Lakenheath, Suffolk
Part Time: 32.00 hours per week. DESCRIPTION: You will perform a variety of custodial duties to include sweeping, stripping, waxing and polishing floors using heavy industrial equipment.
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Medical Records Technician RPA 506163
Closing Date:
28th March 2019
Salary:
8.95 per hour
Location:
RAF Lakenheath, Suffolk
Full Time 37.50 hours per week. DESCRIPTION: You will perform records work concerned with reviewing, analyzing, processing and maintaining medical records; compiling or extracting medical records data to ensure compliance with regulatory requirements; and pe...
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Janitor Leader
Salary:
£8.74 (24 years and under)
Location:
RAF Mildenhall, Suffolk
The purpose of this position is to perform tasks in cleaning and maintaining transient facilities within RAF Mildenhall and leading three or more other custodial workers in their duties. You will distribute and balance workload among employees. Observe work in...
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Career Pathways
Making decisions about your future can be daunting. With so many options and so much information, the process of choosing your next move can be more than a little confusing. Perhaps you’d like to study a vocational course at college. Maybe you’d like to find o...
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Hospitality operatives at The Racing Centre
Salary:
£7.83 per hour
Location:
Newmarket, Suffolk
Part Time /Temporary varied Hospitality roles available - from setting up events, bar work, assisting with events and functions, front of house and customer services Fun place to work with training and supervision provided. Easy to get to via bus and train. B...
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Office Learning - Improve or learn office software for free
If you're looking to improve your office software skills or even learn them from scratch - there are plenty of free resources available for you use...
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