About Customer Service

Customer services provides advice to customers who are purchasing the companies services or products.

Being involved in customer services means dealing with customer both over the phone and face to face. You will have to be a resilient individual as you will have to deal with unhappy customers and customer complaints.

Many businesses have their own in-house customer services, but some companies choose to outsource their customer services; or the business is a customer services business.

Roles within the customer service vary from call centres, online support platforms, face to face service and many more. The majority of customer service roles can be entered at an entry level position or an apprenticeship. For higher level roles experience would be required.

Roles within customer services means that you will gain key transferable skills and this will enable you to move sectors and industries if you wish to do so.

Did You Know?
96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back!

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Met Office
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National Apprenticeship Week 2021 Online Live Q&A
Event Date:
9th February 2021
Location:
Bury St Edmunds, Suffolk
Join us for an Online Live Q&A Event 9 February at 7pm Perfect for anyone interested in starting an apprenticeship. Register to join at www.wsc.ac.uk/naw2021 Join us to celebrate National Apprenticeship Week 2021, our videos will be released during the week b...
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Receptionist Apprentice - Glasswells
Closing Date:
12th February 2021
Salary:
£168..75 per week
Location:
Bury St Edmunds, Suffolk
Employer Description Glasswells are a furniture retailer over a 100,000 square foot including a restaurant. They have an exciting opportunity for a Customer Service Apprentice to join the team. We are looking for a confident administrator to work on our custom...
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Customer Service Supervisor - RAF Lakenheath
Closing Date:
28th January 2021
Salary:
£14.58 per hour
Location:
Lakenheath, Suffolk
Employer Description Main PurposeThe 48th Civil Engineering Squadron is seeking someone to supervise the Customer Service Section of the Furnishing Management Section (FMS) of the Housing Element. This will involve monitoring customer service support functio...
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Customer Service Advisor Apprentice
Salary:
£175.00 p/w
Location:
Ipswich, Suffolk
Are you looking to develop your skills within Customer Service? Are you a reliable and friendly individual who enjoys working as part of a team? If so, Key Training have the perfect vacancy for you!
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Customer Service Apprentice
Applications for this role are now closed
Closing Date:
27th January 2021
Salary:
£150.00 p/w
Location:
Bury St Edmunds, Suffolk
An exciting and varied role with elements of administrative work alongside activity instruction to adult and children throughout the year.
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Office Learning - Improve or learn office software for free
If you're looking to improve your office software skills or even learn them from scratch - there are plenty of free resources available for you use...
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