About Customer Service

Customer services provides advice to customers who are purchasing the companies services or products.

Being involved in customer services means dealing with customer both over the phone and face to face. You will have to be a resilient individual as you will have to deal with unhappy customers and customer complaints.

Many businesses have their own in-house customer services, but some companies choose to outsource their customer services; or the business is a customer services business.

Roles within the customer service vary from call centres, online support platforms, face to face service and many more. The majority of customer service roles can be entered at an entry level position or an apprenticeship. For higher level roles experience would be required.

Roles within customer services means that you will gain key transferable skills and this will enable you to move sectors and industries if you wish to do so.

Did You Know?
Over a third of Administrative and Secretarial workers are classed as working in the ‘public administration, education and health’ sector. The other sector that represents a large proportion of these workers is banking, finance and insurance.

7 Job roles in this sector

4 Organisations in this sector

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6 Posts

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Trainee Bathroom Advisor/Sales Advisor
Closing Date:
31st August 2019
Salary:
£6.50 per hour
Location:
Bury St Edmunds, Suffolk
Abbeygate Tiles and Bathroom are looking for a trainee Bathroom Advisor/Sales Advisor to join their bust team The role will include designing bathroom cloakroom and en-suite areas using bespoke CAD software Providing customers with specialist knowledge on prod...
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Customer Service Apprentice
Closing Date:
1st September 2019
Salary:
Salary: £4 per hour
Location:
Norwich, Norfolk
We’re looking for a friendly, hard-working and enthusiastic Customer Service Apprentice to join our dedicated team. Zatu Games is a young, up-and-coming online retailer. We’re dedicated to selling top quality board games, collectables and merchandise and we’re...
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Customer Service Shop Apprentice
Closing Date:
1st September 2019
Salary:
£4.00/h starting wage, increasing with experience.
Location:
Bowthorpe, Norwich, Norfolk
We are looking for a friendly, hard-working and enthusiastic Customer Service Apprentice to join the team. Working in our new board games shop, the successful candidate with have a passion for playing and selling top-quality board games, collectables and merch...
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Painter Ref:466565mil
Salary:
£9.85
Location:
RAF Mildenhall, Suffolk
DESCRIPTION:The primary purpose of this position is to perform the full range of painting, including surface preparation, blending and matching paints and coating of various surfaces requiring fine finishes and decorative effects. You will prepare various inte...
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Janitor Ref676276Nmil
Salary:
£7.93
Location:
RAF Mildenhall, Suffolk
DESCRIPTION:The primary purpose of this position is to perform the full range of janitorial duties in an assigned area consisting of offices, corridors, restrooms, bathrooms, pet friendly rooms, laundry rooms, stairways, facilities and other areas. You will sc...
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Trade Counter Apprentice : Ajax Domestic Spares & Appliances
Closing Date:
31st July 2019
Salary:
£157.25 p/.w
Location:
Ipswich, Suffolk
The apprentice would be tasked with helping customers locate both face to face and over the phone. They will also be assisting in processing orders, helping in our warehouse with stock control, updating/helping with our website/company marketing and assisting...
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