About Customer Service

Customer services provides advice to customers who are purchasing the companies services or products.

Being involved in customer services means dealing with customer both over the phone and face to face. You will have to be a resilient individual as you will have to deal with unhappy customers and customer complaints.

Many businesses have their own in-house customer services, but some companies choose to outsource their customer services; or the business is a customer services business.

Roles within the customer service vary from call centres, online support platforms, face to face service and many more. The majority of customer service roles can be entered at an entry level position or an apprenticeship. For higher level roles experience would be required.

Roles within customer services means that you will gain key transferable skills and this will enable you to move sectors and industries if you wish to do so.

Did You Know?
Over a third of Administrative and Secretarial workers are classed as working in the ‘public administration, education and health’ sector. The other sector that represents a large proportion of these workers is banking, finance and insurance.

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7 Job roles in this sector

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Customer Service Trainee – Fakenham – Palletline
Closing Date:
13th December 2019
Location:
Fakenham, Norfolk
Established in 1956 we have continually expanded with a fleet of over 300 vehicles and over 500 general haulage drivers.
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Apprentice Business Support (Planning & Regulatory)
Closing Date:
10th December 2019
Salary:
£144.30 p/w
Location:
Bury St Edmunds, Suffolk
You will be required to be an integral member of the support team for Planning and Regulatory service to provide effective and efficient administration support to the whole service. You will be required to provide a consistent administrative base within the of...
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Business and Finance Apprentice
Closing Date:
9th December 2019
Salary:
18,426
Location:
Ipswich, Suffolk
An opportunity has arisen to join our busy Business and Finance Team working within Adult Community Services. You will be working towards a Level 3 Business and Administration qualification. We are se...
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Administrator - HR Support
Salary:
Competitive
Location:
Bury St Edmunds, Suffolk
Atalian Servest’s HR Support Team are seeking a process driven, organised individual to join their team to; provide first class customer service to the Security division of our business. Our HR Administrators are the first point of contact for all HR.
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General Shop Volunteers
Closing Date:
31st December 2019
Location:
North Walsham, Norfolk
You will be supporting our shop to give customers the best possible experience in store, keep the shop stocked and tidy, and help us to sort donations- an all rounder!
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Get a Head start with Talking Heads!
Find out what it's like to work for local employers in these video case-studies.
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