About Customer Service

Customer services provides advice to customers who are purchasing the companies services or products.

Being involved in customer services means dealing with customer both over the phone and face to face. You will have to be a resilient individual as you will have to deal with unhappy customers and customer complaints.

Many businesses have their own in-house customer services, but some companies choose to outsource their customer services; or the business is a customer services business.

Roles within the customer service vary from call centres, online support platforms, face to face service and many more. The majority of customer service roles can be entered at an entry level position or an apprenticeship. For higher level roles experience would be required.

Roles within customer services means that you will gain key transferable skills and this will enable you to move sectors and industries if you wish to do so.

Did You Know?
In 2017, 3.25 million (10.3 per cent) worked in Administrative and Secretarial positions

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3aaa - Explore Your Options
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8 Job roles in this sector

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DUTY MANAGER
Closing Date:
29th July 2018
Salary:
£18,000
Location:
Thetford, Norfolk
We are currently looking for a full-time Duty Manager. You will be professional, reliable, possess good communication skills, and enjoy working as part of a team.
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TRAINEE DUTY MANAGER
Closing Date:
29th July 2018
Salary:
£16,662
Location:
Thetford, Norfolk
An exciting opportunity has arisen at Breckland Waterworld and Leisure Centre. This is an excellent opportunity for an individual looking to develop within the leisure industry.
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Customer Service Apprenticeship - Ipswich
Salary:
£16,478
Location:
Ipswich, Suffolk
We are looking for Apprentices to join our Sales and Service department for a 2 year apprenticeship programme in Ipswich.
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Gym Receptionist Apprenticeship
Closing Date:
23rd July 2018
Salary:
£140 p/w
Location:
Norwich, Norfolk
Are you looking to kick-start your career within the Leisure Industry? Phoenix Gym are looking for an enthusiastic Receptionist Apprentice to join their friendly team!
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Business Administration Apprentice
Closing Date:
22nd July 2018
Salary:
£7,215.00 annual wage
Location:
Norwich, Norfolk
Melanie Estates is a young ambitious company, looking to add to its workforce due to internal organisation and expansion. The right candidate will get involved with marketing and social media campaigning as well as assisting with the general administration of...
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Apprentice Administration Assistant
Closing Date:
1st July 2018
Salary:
To be agreed upon appointment
Location:
Kings Lynn, Norfolk
Leaving School/College? We have an exciting opportunity to join Southgates & The Woottons Surgery as an Apprentice Administration Assistant. The successful applicant will undertake a wide variety of administrative duties to assist in the smooth running of the...
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