About Customer Service

Customer services provides advice to customers who are purchasing the companies services or products.

Being involved in customer services means dealing with customer both over the phone and face to face. You will have to be a resilient individual as you will have to deal with unhappy customers and customer complaints.

Many businesses have their own in-house customer services, but some companies choose to outsource their customer services; or the business is a customer services business.

Roles within the customer service vary from call centres, online support platforms, face to face service and many more. The majority of customer service roles can be entered at an entry level position or an apprenticeship. For higher level roles experience would be required.

Roles within customer services means that you will gain key transferable skills and this will enable you to move sectors and industries if you wish to do so.

Did You Know?
In 2017, 3.25 million (10.3 per cent) worked in Administrative and Secretarial positions

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7 Job roles in this sector

4 Organisations in this sector

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*Immediate Start* Customer Assistant Nights / Twilights : Tesco
Applications for this role are now closed
Closing Date:
2nd April 2020
Salary:
Competitive
Location:
East Anglia
With the COVID-19 situation evolving every day, and unprecedented high demand, we urgently need to recruit extra temporary in-store colleagues. Working in our stores, you’ll play a key role in keeping our shelves stocked, helping our customers get what they ne...
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*Immediate Start* Customer Assistant : Tesco
Applications for this role are now closed
Closing Date:
2nd April 2020
Salary:
Competitive
Location:
East Anglia
With the COVID-19 situation evolving every day, and unprecedented high demand, we urgently need to recruit extra temporary in-store colleagues. Working in our stores, you’ll play a key role in keeping our shelves stocked, helping our customers get what they ne...
Read More
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Apprentice Administrator (Land & New Homes)
Applications for this role are now closed
Closing Date:
31st March 2020
Salary:
£200.00 p/w
Location:
Dereham, Norfolk
William H Brown Estate Agents have been your local estate agents since 1890 when William Henry Brown began trading, offering an auctions and valuation service. They are now looking to recruit a Business Administration Level 3 Apprentice who is looking who is l...
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Administration Assistant Apprentice
Applications for this role are now closed
Closing Date:
3rd April 2020
Salary:
£4.30 per hour
Location:
Norwich, Norfolk
We’re looking for a friendly, hard-working and enthusiastic Admin Assistant Apprentice to join our dedicated team. This position includes a variety of responsibilities and throughout your role you will move around the business, supporting each of the different...
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Business Assistant
Applications for this role are now closed
Closing Date:
31st March 2020
Location:
Ipswich, Suffolk
To assist in the day to day running of the project management database and project resourcing through the system and to provide administrative assistance on behalf of clients and colleagues.
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DAF Parts Advisor Apprenticeship
Closing Date:
25th May 2020
Salary:
£166.00 p/w
Location:
Bury St. Edmunds, Suffolk
Apprentices will be working alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for Heavy Vehicle.
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